Field Service Technician- Pennsylvania

Skyline Products • , PA

3d • $28 - $35

About The Position

Skyline Products is seeking a customer-centric, professional Field Service Technician to provide customer support, field testing, and repair for electronic dynamic message signs, traffic control systems, and electronic price signs. The role represents the company and may involve supporting its Sales, Customer Service, and Engineering functions. The technician travels to customer sites and provides both onsite and remote technical assistance.

Requirements

• At least two years of experience in basic electronics.
• Experience using multimeters to measure AC and DC voltage.
• Ability to read and understand schematics and wiring diagrams, and to interpret technical diagrams and blueprints for installation and repair.
• Basic IP network troubleshooting experience.
• Proficiency with Microsoft Office.
• Excellent customer-facing and communication skills.
• Ability to work well with coworkers and as part of a team.
• Availability to travel up to 80% to customer sites, including on short notice; drive to worksites up to 500 miles from home base, with occasional air travel.
• Ability to lift or move up to 50 pounds.
• Ability to work in cold, noisy, and stressful environments and from an aerial lift at heights up to 200 feet.
• Valid driver's license.
• Must pass a background check and drug screen, including marijuana.

Nice To Haves

• Associate's or bachelor's degree preferred.
• Basic Linux/Unix command-line experience is a plus.

Responsibilities

• Travel to customer sites to install, configure, inspect, maintain, upgrade, test, and troubleshoot sign systems at convenience stores, interstates, and local roads.
• Work and troubleshoot independently and manage a parts inventory.
• Coordinate, manage, and complete assigned project work orders in a timely manner.
• Collaborate with customers, internal support teams, and Engineering.
• Write routine trip reports, test result reports, and customer correspondence.
• Communicate frequently and effectively with internal and external customers.
• Provide onsite and remote technical support, resolving issues promptly and supporting customer satisfaction.
• Facilitate onsite or remote training sessions.

Benefits

• Medical, dental, and vision health care plan.
• 401(k) retirement plan.
• Basic, voluntary, and AD&D life insurance.
• Paid time off, including vacation and public holidays.
• Short-term and long-term disability coverage.
• Training and development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed