Field Service Technician (Chicago, IL)
About The Position
The Field Service Technician installs, repairs, maintains, and tests equipment at customer locations. The role includes diagnosing technical errors, determining appropriate solutions, and providing responsive, high-quality customer service. Technicians complete Astea Mobile Work Orders and business documentation accurately and on time, process parts received at their location each day, and identify opportunities for additional revenue. The position requires travel and driving to varied customer sites, including hospitals, schools, office buildings, industrial complexes, and retail stores. Duties may be changed or reassigned to meet business needs, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- 3 to 5 years of related mechanical or technical experience troubleshooting corded electric, battery-powered, and/or combustion engine-powered equipment.
- Strong electro-mechanical skills.
- Valid driver's license with a clean driving record.
- High school diploma or equivalent.
Responsibilities
- Complete Astea Mobile Work Orders accurately and promptly, including labor and travel timestamps, equipment details, parts and materials, fees and expenses, work notes, root-cause identification, electronic files, checklists, photographs, and customer name and signature.
- Interact responsively with customers and provide the highest level of service.
- Complete business reporting documentation in a timely and thorough manner, including timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.
- Recognize and secure additional revenue opportunities, including potential new customers, recovering lost customers, preventive maintenance service agreements, refurbished equipment, short-term rentals, spare parts, and other equipment on site.
- Process parts received at the technician's location at the beginning of each day and immediately report discrepancies.
- Manage on-site installation, repair, maintenance, and testing tasks.
- Diagnose errors or technical problems and determine appropriate solutions.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plans.
- 11 paid holidays per year.
- Flexible PTO for exempt employees and generous PTO for non-exempt employees.
- HSA, FSA, and 401(k) matching plans.
- Paid sick time.
- Short- and long-term disability insurance.
- Up to $5,000 yearly bonus opportunity under the Service Technician Incentive Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
