Field Service Engineer - Chicago, IL

Danaher•Deerfield, IL

1d•$29 - $39•Remote

About The Position

The Field Service Engineer is responsible for customer satisfaction across all aspects of the role, including increasing throughput, reducing downtime, performing regular preventive maintenance, and completing upgrades as directed by Beckman Coulter technical staff. The engineer serves as an advocate for internal and external customers and as a steward for the company. This remote position covers Chicago and its surrounding suburbs as part of the North Central District in the Midwest. The role focuses on addressing customer needs promptly, resolving issues with an emphasis on first-time fixes, managing customer accounts, identifying opportunities to provide additional services, and contributing to individual and district revenue success. The engineer supports maintenance agreement growth and recurring billing, partners with Sales through lead generation, and is accountable for a stated year-over-year growth target of 8–10%. Travel is required up to 50% and may include occasional flights and overnight stays.

Requirements

High school diploma or GED and at least 3 years of field service experience, or an associate degree in mechanical or electrical engineering, biological or life science, or a similar discipline, or equivalent military experience.
Experience using standard test equipment to troubleshoot and service instrumentation.
Excellent customer communication skills, including the ability to clearly convey information and build strong relationships.
Valid driver’s license with an acceptable driving record.
Ability to travel up to 50%, including driving and occasional flying, with potential overnight stays.
Ability to occasionally lift, lower, and move up to 50 lbs.

Nice To Haves

Bachelor’s degree in a scientific discipline.
Field service repair experience in a related field or industry.
High computer literacy, including experience with Microsoft Office Suite, PowerBI, Sales Force, and ServiceMax.

Responsibilities

Address customer needs promptly, with an emphasis on achieving a first-time fix.
Manage customer accounts in their entirety.
Identify opportunities to add customer value by offering services such as reagents, consumables, additional or new equipment, and service for instruments not covered by agreements.
Build and grow strong customer relationships.
Contribute to individual and district revenue success and help drive annual revenue targets.
Support field service maintenance agreement growth and monthly recurring billing.
Partner with Sales through lead-generation initiatives.
Perform regular preventive maintenance and upgrades as directed by Beckman Coulter technical staff.
Help increase throughput and decrease customer downtime.