Field Service Engineer - Chicago, IL

Danaher Corporation•Crystal Lake, IL

1d•$29 - $39•Remote

About The Position

The Field Service Engineer is responsible for customer satisfaction across all aspects of the role, including improving throughput, reducing downtime, completing regular preventive maintenance, and performing upgrades as directed by Beckman Coulter technical staff. The role serves as a customer advocate and company steward, managing customer accounts and identifying opportunities to provide additional value through services, reagents, consumables, equipment leads, and service for instruments not covered by agreements. The position is part of the North Central District and covers Chicago and its surrounding suburbs. It is eligible for remote work from home and reports to the North Central Service Manager. The role includes regional travel of up to 50%, potentially with overnight stays, and is eligible for sales incentive pay. The stated hourly compensation range is $29.00–$39.00.

Requirements

High school diploma or GED and at least 3 years of field service experience; or an associate’s degree in mechanical or electrical engineering, biological or life science, or a similar discipline; or equivalent military experience.
Experience using standard test equipment to troubleshoot and service instrumentation.
Excellent customer communication skills, including the ability to clearly convey information and build strong relationships.
Ability to travel up to 50% by driving, with occasional flying and potentially overnight stays, to cover the region.
Ability to occasionally lift, lower, and move up to 50 lbs.
Valid driver’s license with an acceptable driving record.

Nice To Haves

Bachelor’s degree in a scientific discipline.
Field service repair experience in a related field or industry.
High computer literacy, including Microsoft Office Suite, PowerBI, Sales Force, and ServiceMax.

Responsibilities

Address customer needs promptly, with an emphasis on achieving a first-time fix.
Manage customer accounts in their entirety and identify opportunities to add value through additional services, reagents, consumables, equipment leads, and service on instruments not covered by agreements.
Build and grow strong customer relationships.
Contribute to individual and district revenue success and help drive annual revenue targets.
Support field service maintenance agreement growth through monthly recurring billing.
Partner with Sales through lead-generation initiatives.
Work toward an expected year-over-year growth target of 8–10%.
Increase instrument throughput, decrease downtime, perform regular preventive maintenance, and carry out upgrades as directed by Beckman Coulter technical staff.