Service Technician I (ATM) -Chicago IL

VetJobs•Chicago, IL

10d•$40,800 - $60,000•Onsite

About The Position

NCR Atleos is hiring a Service Technician I for its Field Services Team. The team provides first-line customer response, builds long-term customer relationships, and works to identify and resolve issues. Formal virtual and hands-on training is provided, with support from teachers, mentors, and coaches. The technician services ATMs and self-checkout systems within an assigned territory, performing customer installations, maintenance, service calls, repairs, and system overhauls. The role also involves managing network faults and traffic, configuration, security, and remote system access. The position is on-site and requires prolonged local travel, including driving several hours per day, as well as rotating and weekend shifts. The stated salary range is $40,800 to $59,200. Full-time employee benefits include medical, dental, life, and vision insurance, short- and long-term disability, paid vacation, and a 401(k).

Requirements

Be a local candidate in the specific geographic area.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver's license and a driving record that satisfies NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform the essential functions of the job, with or without reasonable accommodation.
Be able to travel for prolonged periods and drive several hours per day.
Be able to work rotating and weekend shifts.
Be able to carry and lift tools, parts, and equipment weighing up to 50 pounds without assistance.
Be able to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects of varying sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or N+ Certification.
One or more years of related experience.

Responsibilities

Perform customer installation, maintenance, and service calls promptly and effectively.
Service electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform maintenance repairs and system overhauls.
Manage network faults and traffic, configuration, security, and remote system access.
Organize and triage customer issues and address problems before they occur where possible.
Communicate with customers in an open, helpful, and engaging manner to identify appropriate solutions.