Copier Field Service Technician - Lansing MI (Northern)

Applied Innovation•Lansing, MI

69d•Onsite

About The Position

Applied Innovation is seeking a dependable and motivated Field Service Technician to service and maintain office equipment at customer locations while representing the company professionally. The role involves repairing and maintaining multifunctional copier devices, diagnosing equipment issues, and providing responsive, high-quality service across an assigned territory. The position is full-time, Monday through Friday, from 8:00 AM to 5:00 PM. Training is provided for the right candidate, and prior experience is helpful but not required. The company provides a vehicle, gas card, required tools, and training. The technician works independently and with colleagues and internal teams to meet customer service needs. The role also includes maintaining parts and service records, following service and safety procedures, and operating a company vehicle safely. The position is based in the Lansing, Michigan (Northern) service area.

Requirements

Strong mechanical and technical aptitude.
Proven troubleshooting and problem-solving skills.
Excellent organization, communication, and time-management skills.
Ability to plan work effectively and manage multiple service calls.
Customer-focused mindset and commitment to service excellence.
Ability to work independently and as part of a team.
Understanding of and alignment with the organization’s core values.
High school diploma or equivalent education.
Valid driver’s license and a good driving record.

Nice To Haves

Factory certifications such as Canon or Ricoh.
Knowledge of print drivers and basic network communication.
Prior field service or technical repair experience.

Responsibilities

Repair, maintain, and service a variety of multifunctional copier devices.
Maintain an assigned service territory and provide responsive, high-quality service.
Diagnose and troubleshoot equipment issues efficiently and accurately.
Collaborate with fellow technicians and internal teams to meet customer service needs.
Maintain accurate inventories of parts and tools and accurate service documentation.
Follow established service procedures and safety guidelines.
Operate a company vehicle safely, courteously, and professionally.
Represent Applied Innovation positively in customer interactions.
Perform other duties as assigned.