Full Time Field Service Technician- Richmond, VA

The Hillman Group, Inc.•Richmond, VA

4d•$24 - $25•Onsite

About The Position

The Hillman Group’s Robotics and Digital Solutions (RDS) Division is hiring a full-time Field Service Technician in the Richmond, Virginia area. The technician will begin as a Kiosk Technician, training to service key-duplicating Minute Key kiosks, Quick Tag tag-engraving kiosks, and third-party service kiosks including Eco-ATM and Pokémon. The territory includes more than 70 kiosks, and the role involves approximately 40 hours per week. Compensation is hourly, based on experience, at $24–$25 per hour. A company car, cell-phone reimbursement, and a corporate gas card for business miles are provided. The position services and maintains kiosks across the local territory, including restocking, repairs, installations, and monitoring for operational issues. The technician also manages restocking inventory, works with stores to address connectivity or power problems, and supports territory revenue growth by improving kiosk locations, uptime, product mix, and store relationships. Work takes place at varying sales and service locations and requires daily travel, potentially up to 200 miles per day. The technician may encounter cramped spaces, dust, fumes, or odors. The role requires hand-eye coordination, functional vision and hearing, lifting up to 30 pounds, and occasionally pushing or pulling up to 100 pounds. Weekend work may be required. Employees are expected to participate in safety activities, report hazards and unsafe practices or incidents, wear required personal protective equipment, and support safety committee activities.

Requirements

High school diploma or GED.
Experience with tools and troubleshooting mechanical problems.
Ability to read, write, and speak fluent English, including technical terminology.
Computer literacy, including Microsoft Word, Microsoft Excel, and Outlook.
Ability to represent Hillman professionally.
Ability to work weekends when required.
Valid driver’s license and excellent, clean driving record; major driving violations disqualify candidates.
Reliable transportation with automobile insurance.
Reliable cell phone.
Ability to travel daily, potentially driving up to 200 miles per day.
Ability to lift up to 30 pounds and occasionally push or pull up to 100 pounds.
Hand-eye coordination and functional vision and hearing.

Nice To Haves

Background in electromechanical repair and maintenance.
Prior experience in retail merchandising, field operations, and customer service.
One to three years of experience in a similar role.

Responsibilities

Restock kiosks and perform routine service as needed based on machine demand or schedule.
Perform on-call repairs or adjustments when a machine goes out of order.
Install new kiosks or replace existing machines with newer kiosks in the local area.
Monitor territory machines daily for issues and contact stores to resolve connectivity or power problems.
Track inventory used to restock machines in the technician’s possession.
Grow territory revenue by optimizing machine locations, uptime, product mix, and store relationships.
Participate in safety program activities, report hazards and unsafe work practices or incidents, wear required personal protective equipment, and support safety committee activities.