Field Service Technician - Richmond, VA

Vertiv Group•Richmond, VA

About The Position

Vertiv is seeking a Field Service Technician to perform scheduled and remedial service on small- to medium-sized UPS, power distribution unit, and battery system products. The role supports Vertiv’s Edge market segment, including retail, financial, and municipal customers, and involves work performed in line with the technician’s classroom and on-the-job training. The technician establishes and maintains positive working relationships with customers, coworkers, sales representatives, and other stakeholders, and may work under direct supervision or independently depending on training completion. The position includes on-site and phone customer assistance, equipment service and maintenance, technical and administrative documentation, safety practices, inventory management, and coordination with Technical Support. Travel is required, and schedules may include weekends, evenings, and holidays. The role is safety-sensitive and requires passing pre-employment drug, background, and motor vehicle records checks. Vertiv provides technical training and resources, including access to its Training Academy or Regional Training Center, 24/7 technical and factory support, and online product and troubleshooting materials.

Requirements

High school or vocational school diploma.
Valid driver’s license.
Experience may include an ASEET or AMEET credential or progress toward one; 2–4 years of military experience in a related technical field; or 0–2 years of relevant industry experience.
Professional and respectful written and verbal communication skills.
Ability to prioritize and balance technical and administrative tasks effectively.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete administrative tasks such as report writing, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
Basic site evaluation skills, including assessment of environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation, including procedures and product manuals.
Ability to use basic fix and repair techniques under directed supervision and complete service tasks to return units to full operating condition under directed supervision.
Ability to summarize and report work performed in written and verbal form.
Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
Ability to meet the physical demands of the role, including regularly standing, walking, handling tools or components, reaching, stooping, kneeling, crouching or crawling, and occasionally sitting, climbing, or balancing; required vision abilities include close, distant, color, peripheral, and depth perception and focus adjustment.
Ability to consistently lift up to 50 pounds and occasionally lift up to 75 pounds.
Must successfully pass a pre-employment drug test, background check, and motor vehicle records check.
Must be legally authorized to work in the United States; sponsorship is not provided.

Nice To Haves

ASEET or AMEET credential, or progress toward one.
Relevant technical military experience.

Responsibilities

Perform assigned service tasks in accordance with company policies and procedures.
Work under direct supervision or independently, as appropriate to completed training.
Provide on-site and telephone assistance to customers.
Communicate with Technical Support about technical or procedural issues.
Implement Field Change Notices according to published guidelines.
Stay current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
Follow safety guidelines, wear required PPE, and operate and maintain the company vehicle in compliance with local laws and company policy.
Report work-related accidents or injuries to appropriate personnel within 24 hours.
Complete time cards, expense and mileage reports, service request closures, service reports, and other administrative tasks accurately and on time.
Maintain individual inventory, perform cycle counts, and care for company property and equipment.
Communicate appropriately with internal and external customers, including providing estimated arrival times when applicable.
Complete and provide scheduled maintenance documentation to the customer and local office after each assignment.
Work toward a first-time fix and maintain customer satisfaction rates according to company guidelines.
Combine service opportunities to maximize productivity and complete technical and administrative work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Maintain productive utilization and inventory cycle counts according to company guidelines.
Follow the company dress code, safety regulations, response-time requirements, and startup and escalation procedures.
Maintain adequate internal communications.
Travel as required and work flexible schedules that may include weekends, evenings, and holidays.

Benefits

Company vehicle, smartphone, laptop, personal protective equipment, and other tools of the trade.
401(k).
Profit sharing.
Generous PTO/vacation plan.
Medical insurance.
Vision insurance.
Dental insurance.
Technical training at a Training Academy or Regional Training Center.
24/7 technical and factory support and online product documentation, work instructions, and troubleshooting guides.
Potential merit increases, annual bonus, stock, allowances, travel and/or car expenses, and sales incentives, depending on role and individual offer details.