Field Service Technician, Night Shift (Mobile) - Richmond, VA

Rivian•Richmond, VA

About The Position

This role is designed for emerging to mid-level technicians who want to develop their technical skills while delivering an excellent customer experience. The technician supports electric vehicle repairs, inspections, and field service operations under the mentorship of senior technicians and leadership. The position is based primarily at a local service center, but may also involve remote work, mobile service travel, or plant operations as business needs evolve. The role includes a 15% pay differential for work performed between 6:00 p.m. and 6:00 a.m. The stated hourly salary range for Virginia applicants is $24.00–$34.09. The successful candidate may be eligible for an annual performance bonus. Rivian offers benefits to full-time and part-time employees and eligible family members, including paid vacation and sick leave, insurance benefits, and potential participation in the 401(k) Plan and Employee Stock Purchase Program, subject to eligibility requirements.

Requirements

Minimum age of 21.
Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments and with work order management systems.
Strong organizational and time-management skills, eagerness to learn, and high attention to detail.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
Foundational understanding of basic electricity, including high-voltage versus low-voltage awareness; basic circuit measurement tools such as a DVOM; and introductory experience reading electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced startup environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at a service center, on a mobile route, or at a remote location.
Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories while building peer relationships and working under senior technician mentorship.
Use available technical resources and follow repair procedures efficiently while maintaining quality and safety.
Conduct post-repair road tests to verify repair quality and operational safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
Identify process improvement opportunities, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, keep technical skills current, and maintain high-quality work with minimal supervision as experience increases.