Field Service Technician (Production) - Houston, TX
About The Position
Xerox is hiring a Field Service Technician to support its Technical Services organization. In this hands-on, customer-facing role, the technician diagnoses, maintains, and repairs large-scale production equipment, helping customers maximize equipment availability and performance while delivering service in accordance with established Service Level Agreements (SLAs). The position also serves as a technical resource for customers and colleagues. The technician performs technical diagnostics, software loads, installations, removals, retrofits, and remote resolution. They manage service calls, support customer production and equipment maintenance needs, and provide guidance to team members on repair procedures and service best practices. Xerox provides structured new-hire and technical training, service expectations, equipment and inventory resources, and opportunities to expand technical expertise.
Requirements
- Advanced electromechanical troubleshooting experience, including the ability to use a multimeter and interpret electrical schematics.
- Experience performing diagnostics, maintenance, and repairs on complex electromechanical equipment.
- Strong customer service, problem-solving, time management, and organizational skills.
- Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday.
- Valid driver's license, current automobile insurance coverage meeting company-specified minimums, and ability to meet the company's motor vehicle safety standards.
Responsibilities
- Diagnose, troubleshoot, maintain, and repair large-scale production equipment using advanced electromechanical expertise.
- Perform technical diagnostics, software loads, installations, removals, retrofits, and remote resolution.
- Manage service calls and resolve equipment issues in accordance with customer SLAs.
- Serve as a primary customer contact for equipment maintenance, production support, and supply inventory requirements.
- Provide technical assistance and guidance to team members regarding procedures, equipment repairs, and service best practices.
Benefits
- Comprehensive medical, dental, and vision benefits
- Wellness credits
- Company contribution to a Health Savings Account
- 401(k) program with company matching
- Paid time off, holidays, and personal days
- Technical training
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
