Field Service Technician II Houston (Deer Park), TX
About The Position
As a Field Service Technician II with BearCom, you will install and support wireless communications systems. Technicians are central to service delivery, providing customers with exceptional service and technical solutions tailored to their needs. The role includes creating mid-level programming codeplugs and installing and servicing wireless communications equipment. Some regional and/or overnight travel and on-call hours may be required. BearCom is a distributor of wireless voice, data, and video solutions, with more than 40 years of industry leadership and a network of over 75 branches across North America. The company provides extensive on-the-job training and invests in team members’ professional and technical development. BearCom is an equal opportunity workplace; employment decisions are based on qualifications, merit, and business need.
Requirements
- At least 5 years of service technician experience diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, or Vertex equipment in the two-way radio wireless and/or communications field, unless military experience applies.
- Extensive knowledge of two-way radio theory, RF propagation characteristics at various frequency bands, and communications systems.
- Ability to interpret schematics, blueprints, and diagrams.
- Knowledge of battery backup systems, base stations, repeaters, multicouplers, duplexers, TCP/IP principles, and NIC programming.
- Proficiency operating test equipment such as spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
- Proficiency designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems.
- Proficiency with Microsoft Office Suite.
- Associate degree in Electronics Technology or equivalent.
- Journeyman level must be attained within six months of employment.
- Must have a valid driver’s license.
- Must undergo drug screening and background checks; the hiring process may also include a Motor Vehicle Record check.
Nice To Haves
- CET Certification.
- R56 Certified Installer.
- Motorola Astro 4x–7x training supporting various system operations.
- Certifications in Astro 25 products, such as Quantar, GTR8000, and MCC5500/7500.
- Certifications in MotoTRBO products and systems, such as Connect+, Capacity+, Linked Capacity+, IP Site Connect, and Capacity Max.
- Knowledge of audio, RF, digital, and microprocessor electronic circuits in communications equipment at the component level.
- Security clearance.
- Proficient electronics background.
- Experience diagnosing, repairing, programming, and installing RF equipment.
- IP networking experience.
- Proficiency with Microsoft Outlook, Word, and Excel.
Responsibilities
- Create mid-level programming codeplugs for systems with 12 or more channels, trunking, and multiple zones.
- Install and service wireless communications equipment, including UHF/VHF and 800/900 MHz systems, dispatch consoles, BDA/DAS systems, microwave systems, wireless broadband devices, and CCTV equipment.
- Recommend equipment and hardware that meet customer requirements.
- Provide customer service and technical solutions for wireless communications system needs.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life insurance and short- and long-term disability insurance.
- Paid holidays.
- Generous paid time off.
- Matching 401(k) plan.
- Use of a company vehicle.
- Employee referral bonus.
- Tuition reimbursement.
- Extensive on-the-job training.
- BearCom covers fees associated with most professional certifications.
- Highly competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
