Field Service Engineer - Houston, TX
About The Position
The Field Service Engineer supports Beckman Coulter Diagnostics customers in ways that directly affect patient health and well-being. This role is part of the Service Organization, is based remotely from home, and covers southeast Texas and the Houston area. The engineer services Automation and Chemistry equipment and reports to the Field Service Manager. Under minimal direction, the engineer troubleshoots, installs, validates, performs preventive maintenance and modifications, and repairs Beckman Coulter equipment. The role also includes providing technical product training, keeping customer service logs and internal records accurate, ordering repair parts, meeting cycle times, using OBI, Sales Force, and SharePoint for service-call planning and team goals, and working with internal and external customers. The engineer also assists in training newer Field Service Engineers. Travel includes overnight travel within the territory, with Nebraska, North Dakota, Minnesota, and Iowa also specified in the travel requirements.
Requirements
- Associate degree, preferably in a technical, biomedical, instrumentation, electrical engineering, or related field; equivalent military experience; or a high school diploma with 3 years of experience.
- At least 1 year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
- Ability to travel, including 20% overnight travel, within the territory.
- Valid driver’s license with an acceptable driving record.
- Ability to lift, move, or carry equipment up to 50 pounds.
Nice To Haves
- 3 or more years of advanced troubleshooting experience.
- Experience developing relationships with internal and external customers to foster positive partnerships and improve customer satisfaction and retention.
Responsibilities
- Troubleshoot, install, validate, modify, perform preventive maintenance on, and repair Beckman Coulter equipment under minimal direction.
- Provide efficient customer service and technical training on products.
- Maintain accurate customer service logs and internal service records.
- Order repair parts and adhere to cycle times.
- Use OBI, Sales Force, and SharePoint for service-call planning and advancing team goals.
- Communicate with internal and external customers and address their needs.
- Assist with training newer Field Service Engineers.
Benefits
- Paid time off.
- Medical, dental, and vision insurance for eligible employees.
- 401(k) for eligible employees.
- Bonus or incentive pay eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
