Field Service Technician II - Abilene TX

NCR Atleos•Abilene, TX

8d•Onsite

About The Position

NCR Atleos is hiring a Field Service Technician II for its Field Services organization in Abilene, Texas. The role supports retailers and financial institutions by keeping self-service technology operating reliably. Technicians serve as a first-line response for customers, organizing and triaging issues, communicating professionally, and finding appropriate solutions. NCR Atleos provides virtual and hands-on training, along with access to teachers, mentors, and coaches to support learning and career development. The position may require reassignment to adjacent service territories during standard shifts. Employees may elect to participate in overnight travel assignments to support broader service coverage; travel is subject to company policy and reimbursement guidelines.

Requirements

Be a local candidate to the specific geographic area.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver’s license and a driving record that meets NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and operating system familiarity.
Be able to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or Network+ (N+) Certification.
One or more years of related experience.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues and address problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
May be reassigned to adjacent service territories during standard shifts to meet operational needs.
May elect to participate in overnight travel assignments to support broader service coverage.