Field Service Technician II - San Angelo, TX (Field)

NCR Atleos•San Angelo, TX

8h•Onsite

About The Position

NCR Atleos is hiring a customer-focused Field Service Technician II to support essential self-service technology for retailers and financial institutions in the San Angelo, Texas area. As a first-line customer response, the technician organizes and triages service issues, communicates professionally, and works to resolve problems proactively. The position services electromechanical equipment, including ATMs and self-checkout systems, and involves hardware, software, networking, and system-configuration troubleshooting. NCR Atleos provides virtual and hands-on training, along with support from teachers, mentors, and coaches. The role may require reassignment to adjacent service territories during standard shifts. Employees may elect to take overnight travel assignments to support broader service coverage.

Requirements

Be a local candidate to the specific geographic area.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver’s license and a driving record that meets NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or Network+ (N+) Certification.
One or more years of related experience.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve issues involving hardware, software, networking, and system configurations.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.