Field Service Technician II - El Paso, TX.

NCR Atleos•Texas, TX

About The Position

NCR Atleos is hiring a Field Service Technician II in El Paso, Texas, to support customers in an assigned service territory. The role is part of Field Services, which keeps customer self-service technology operating for retailers and financial institutions. The technician serves as a first-line response and customer-facing representative, organizing and triaging issues and focusing on helpful, professional communication and effective solutions. NCR Atleos provides virtual and hands-on training, along with support from teachers, mentors, and coaches. The technician installs, maintains, diagnoses, and repairs electromechanical equipment such as ATMs and self-checkout systems. Work includes scheduled maintenance, corrective repairs, system overhauls, and resolving hardware, software, networking, configuration, access, security, and connectivity issues. The position may involve reassignment to adjacent service territories during standard shifts. Overnight travel assignments are optional and follow company travel and reimbursement policies. The stated salary range is $45,000–$58,000. Starting compensation depends on qualifications, experience, geographic location, and business needs. Employment offers are conditional on passing applicable screening criteria.

Requirements

One or more years of related experience.
Local candidate to the specific geographic area.
Authorized to work in the United States.
At least 19 years of age.
Valid driver’s license and a driving record that meets NCR Atleos fleet requirements.
PC skills, basic electronic skills, and operating system familiarity.
Ability to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in NCR Atleos virtual and hands-on training programs.
Comply with company policies, including its Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
Be available for possible reassignment to adjacent service territories during standard shifts to meet operational needs.
May elect to participate in overnight travel assignments to support broader service coverage.