Senior Field Service Technician Houston (Deer Park), TX
About The Position
BearCom is North America’s largest distributor of wireless voice, data, and video solutions and a leading two-way radio channel partner for Motorola, with more than 40 years of industry experience and over 75 branches. Through its BearCom and Stone Security businesses, the company provides communication, technology, and security solutions to customers. The Senior Field Service Technician installs and supports wireless communications systems, including complex radio systems for public safety and enterprise customers. The role calls for strong technical troubleshooting ability, customer service, and the ability to develop solutions that meet customer needs. Duties include programming radio codeplugs, installing and servicing communications systems, and making system recommendations and designs. Some regional or overnight travel and on-call hours may be required. The position is located in Houston (Deer Park), Texas, and pays $32.93–$38.76 per hour. BearCom offers on-the-job training and covers fees associated with most professional certifications.
Requirements
- At least 5 years of service technician experience diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, or Vertex equipment in the two-way radio wireless or communications field.
- Extensive knowledge of two-way radio theory, RF propagation characteristics across frequency bands, and communications systems.
- Ability to interpret schematics, blueprints, and diagrams.
- Knowledge of battery backup systems, base stations, repeaters, multicouplers, duplexers, basic TCP/IP principles, and NIC programming.
- Proficiency operating test equipment, including spectrum analyzers, system analyzers, wattmeters, TDRs, FDRs, and multimeters.
- Proficiency with Microsoft Office, including Word and Excel.
- Valid driver's license and a clean driving record.
- Associate degree in Electronics Technology or equivalent.
- Professional electronics background and experience diagnosing, repairing, programming, and installing RF equipment.
- Ability to understand RF design and engineering and RF propagation characteristics.
- Ability to work with audio, RF, digital, and microprocessor electronic circuits in communications equipment at the component level.
Nice To Haves
- CET certification.
- R56 Certified Installer qualification.
- Motorola Astro 4x–7x training supporting various system operations.
- Certifications in Astro 25 products, including Quantar, GTR8000, and MCC5500/7500.
- Certifications in MotoTRBO products and systems, including Connect+, Capacity+, Linked Capacity+, IP Site Connect, and Capacity Max.
- IP networking experience.
- Security clearance.
Responsibilities
- Create high-level programming codeplugs, including P25, Linked CAP+, CAP MAX, and repeater configurations.
- Install and service complex wireless communications systems, including UHF/VHF and 800/900 MHz systems, dispatch consoles, BDA/DAS systems, microwave systems, wireless broadband devices, and CCTV equipment.
- Provide system recommendations and designs that meet customer requirements.
- Deliver customer service and technical solutions for public safety and enterprise customers.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life and short- and long-term disability insurance.
- Paid holidays.
- Generous paid time off.
- Matching 401(k) plan.
- Use of a company vehicle.
- Employee referral bonus.
- Tuition reimbursement.
- Extensive on-the-job training.
- Company coverage of fees associated with most professional certifications.
- Highly competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
