Field Service Technician I - Houston, TX

LINET•Houston, TX

1d•Onsite

About The Position

At the direction of the Field Service Supervisor and Technical Support Team, the Field Service Technician I receives assignments to install, troubleshoot, and repair LINET and non-LINET products in hospital and healthcare facilities. The technician assists with customer installations, reports product damage and bed function failures to the Technical Support Team, and, when possible, repairs reported issues onsite within established standards. The role provides professional customer service and completes repairs involving electronic, hydraulic, and pneumatic systems, as well as routine preventative maintenance under service contracts. Technicians document work orders and related evaluation, service, and preventative maintenance forms, including the failure and remedy, parts used or needed, and warranty status. Required paperwork must be signed by the technician and facility representative and submitted to the Technical Support Team within 24 hours of completion. The technician maintains product knowledge through ongoing LINET education and follows LINET safety procedures. Personal protective equipment must be worn, and company-provided equipment must be used for work on LINET products and assigned tasks. The role also includes maintaining the service van, tools, and spare-parts inventory at the beginning and end of each shift, reporting equipment needing repair to a manager for approval before continued use, and performing other assigned duties. Regular and timely attendance is required; nights, weekends, and on-call hours may be required.

Requirements

High school diploma or equivalent.
Five years of related experience and/or training.
Advanced electro-mechanical repair and troubleshooting skills.
Experience driving “C” size trucks.
Valid driver license and ability to be insured under company insurance guidelines; driver license records are reviewed annually.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to respond to common inquiries or complaints from employees, customers, or members of the business or at-large community.
Ability to apply mathematical concepts and operations.
Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.
High level of integrity, learning agility, excellent communication and interpersonal skills, ability to work effectively with varied personalities and behavioral styles, ability to manage multiple priorities and deadlines, strong customer orientation, and technical acumen and product knowledge.
Ability to drive in inclement weather.
Ability to meet the stated physical requirements, including occasionally lifting or moving up to 75 pounds and performing the listed standing, sitting, walking, hand, reach, and vision activities.

Responsibilities

Provide a high level of customer service and interact professionally with customers.
Complete repairs involving electronic, hydraulic, and pneumatic systems according to established service standards and training.
Assist with installations as instructed.
Perform routine preventative maintenance according to service contracts.
Perform preventative maintenance on beds and repairs on beds, stretchers, OBTs, and other accessory items with reported failures, as required by service contracts and work orders.
Document completed work orders and evaluation, service, and preventative maintenance forms, including failure details, remedies, parts used or needed, and warranty status.
Obtain signatures from the technician and facility representative on paperwork and submit it to the Technical Support Team within 24 hours of completion.
Understand the functionality and benefits of each product and how products meet customer needs and benefit patients and caregivers.
Complete ongoing education provided by LINET to remain current on products and technologies.
Follow LINET safety procedures during maintenance, repairs, installations, and other assigned work.
Wear required personal protective equipment, including safety shoes, eye protection, gloves, and protective clothing.
Use LINET-provided equipment when working on LINET products and completing assigned tasks.
Maintain the service van and inventory of required tools and spare parts before and after each shift.
Report service or repair needs for the van, tools, or parts to a manager and obtain approval before continued use when required for safety.
Maintain regular and timely attendance; work nights, weekends, and on-call hours as may be required.
Perform other duties as assigned.