Field Service Technician - Houston, TX

Getinge•Dallas, TX

2d•$34 - $43

About The Position

The Field Service Technician serves the Houston, Texas area service territory, providing maintenance and repair services at customer establishments. The role follows manufacturer instructions and applies knowledge of mechanical, hydraulic, electronic, pneumatic, and plumbing equipment. The technician provides on-site and remote troubleshooting, repairs, technical support, and scheduled preventative maintenance, while supporting customers and Getinge’s service, sales, training, and quality objectives.

Requirements

Associate’s degree in a technical discipline such as Electronics, Electro-Mechanical, or Biomedical Engineering; equivalent military training or an equivalent combination of education and experience is acceptable.
At least 3 years of related experience in a field-based technical service role or technical maintenance/repair position.
Technical proficiency with schematics, checklists, system diagrams, and tools for maintaining and repairing electronic, mechanical, hydraulic, pneumatic, or plumbing systems.
Demonstrated ability to troubleshoot and repair highly technical mechanical and electronic systems.
Proficiency using hand tools and electronic test equipment.
Computer literacy and familiarity with information technology concepts, personal computers, Microsoft Windows, and Microsoft Office applications.
Strong verbal and written communication skills in a customer-facing work environment.
Experience working independently with minimal supervision.
Ability to follow documented procedures and protocols, including regulatory requirements.
Ability to work a flexible schedule when required by customer needs and accessibility protocols.
Valid driver’s license.
Ability to comply consistently with customer-required vendor credentialing processes and protocols.
Ability to work in close quarters and use both arms and legs for reaching, pulling, pushing, stooping, standing, climbing, lifting, turning, and kneeling.
Ability to lift at least 75 pounds.

Nice To Haves

Experience in the medical or life science device industry.

Responsibilities

Provide on-site and remote troubleshooting, repair, and technical support to customers within the assigned service territory.
Perform preventative and other scheduled maintenance at customer establishments using established procedures, proper tools, test equipment, and replacement parts.
Assist sales personnel in marketing Getinge equipment through joint calls, in-services, and sales leads.
Help maintain service contracts by delivering high-quality work and exceptional customer service, and assist with contract renewals.
Comply with health and safety codes and procedures required by Getinge policies, customers, and regulatory agencies.
Establish and maintain positive, cooperative relationships with customers and Getinge personnel.
Serve as a technical mentor and field-based training resource for Maintenance Technicians.
Maintain competence through effective use of product information and technical data.
Prepare and submit required reports accurately and on time.
Meet or exceed applicable key performance indicator requirements.
Maintain expenses and inventory within guidelines established by the Area Manager, Service.
Provide services according to Getinge’s published warranty and maintenance contract terms, conditions, and responsibilities.
Complete training required by Getinge training and certification processes, regulatory bodies, and quality systems.
Perform other related duties as assigned.
Understand and conform to the Environmental Policy, minimize environmental impacts, and bring potential improvements or harmful activities to management’s attention.
Understand and conform to the Health and Safety Policy, including identifying significant risks and hazards related to the work.