Field Service Technician - Midwest Region

JBT Marel•Apex, NC

6d•Onsite

About The Position

At JBT Marel, what we do matters. Our purpose is to transform the future of food, guiding our vision of being the global leader in food and beverage technology by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. The Field Service Technician (FST) is responsible for providing high-quality installation, commissioning, troubleshooting, and maintenance support across JBT Marel’s diverse portfolio of food processing equipment – including freezing, cooking, marination, linking, and end-of-line systems.

Requirements

Strong mechanical and electrical aptitude with working knowledge of generalized machine automation, pneumatics, and control systems
Proficiency in reading and interpreting engineering drawings, wiring diagrams, and PLC logic
Excellent troubleshooting and analytical skills
Strong communication and customer-service mindset with professional on-site presence
Ability to manage multiple assignments, prioritize effectively, and perform under pressure
Computer literacy: Microsoft Office Suite, diagnostic software, and CRM/service reporting tools
Commitment to safety and adherence to all regulatory and customer site requirements
Associates degree in a technical field (mechanical, electrical, or industrial engineering technology) or equivalent hands-on experience
Minimum 2+ years of field service, maintenance, or installation experience (food processing or industrial automation preferred)
Must hold a valid driver’s license and passport (or ability to obtain) for travel

Nice To Haves

Experience with PLCs, VFDs, servos, and automated control systems a plus

Responsibilities

Install, commission, and test complex food processing equipment across multiple technologies and product lines
Diagnose and resolve mechanical, electrical, and control-related issues using schematics, diagnostic tools, and PLC/HMI interfaces
Conduct preventative maintenance and equipment audits to minimize downtime and maximize performance
Lead or assist with equipment upgrades, retrofits, rebuilds, and performance optimization
Complete detailed service reports, documentation, and expense submissions accurately and promptly
Ensure all work is performed safely and in compliance with site and company safety standards
Serve as the primary point of contact on site, always ensuring professional representation of JBT Marel
Communicate findings, corrective actions, and recommendations clearly with both customer and internal stakeholders
Provide operator and maintenance training, ensuring customers can safely and effectively run their equipment
Identify and relay potential parts, upgrade, or service opportunities to Sales and/or Service Management teams
Support warranty evaluations, failure analysis, and product performance feedback to internal teams
Provide structured feedback to Engineering and Product Management regarding product performance, reliability, and serviceability
Participate in ongoing training to expand technical capability across multiple product lines and technologies
Support mentoring and cross-training initiatives within the PF Service Organization
Contribute to a culture of teamwork, innovation, and technical excellence