Field Service Technician – Industrial Weighing Products

Mettler Toledo • Chicago, IL

1d

About The Position

The Field Service Technician is the on-site expert customers rely on to keep floor and bench scales operating safely, accurately, and efficiently. The role performs preventative maintenance, calibrations, and basic repairs while representing the company professionally at customer locations across an assigned service region. The technician travels Monday through Friday and plans to be home on weekends.

Requirements

• Valid driver's license.
• High school diploma or GED, or five years of relevant work experience.
• Basic understanding of electrical and mechanical repair philosophies, including PC networking and software configuration.
• One to three years of electro/mechanical repair or weighing industry experience.
• Ability to obtain and maintain a Weights and Measures license; failure to do so may result in termination.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn proprietary software and update information using METTLER TOLEDO programs.
• Willingness and ability to travel overnight up to 10% on average, potentially up to 25%, primarily by company vehicle or plane.
• Must reside within the service territory.
• Ability to work overtime averaging 10–15%, possibly up to 25%.
• Willingness to work in environments with hazards such as chemicals, solvents, vehicle traffic, machinery, dust, dirt, cold, and fumes.
• Willingness to wear protective equipment and clothing when required.
• Position is safety sensitive and subject to drug testing.
• Physical ability to frequently lift up to 50 pounds and occasionally handle heavier loads by carrying, pushing, or pulling.
• Ability to frequently crouch, stoop, kneel, and bend repeatedly for safe and efficient job performance.
• Travel Monday through Friday, with plans to be home on weekends.

Nice To Haves

• Customer-facing or field service experience; commercial experience is desired.

Responsibilities

• Perform scheduled preventative maintenance and calibration on industrial weighing equipment, primarily floor and bench scales, at customer sites, following established procedures and safety standards.
• Troubleshoot basic issues and support installations, projects, and repairs, partnering with more experienced technicians when required.
• Provide end-user training on the correct use and care of equipment.
• Use a company laptop and service software to document work, update service records, and maintain data integrity in the service database each day.
• Communicate with the Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet customer uptime and response-time expectations.
• Maintain the company vehicle and assigned parts inventory in a clean, organized, and compliant manner.
• Identify service or product needs and submit sales leads in line with experience level.
• Follow company, customer, safety, and quality policies to ensure a safe work environment.

Benefits

• Company car with paid insurance for work use.
• Tools and equipment needed to perform the job and a clothing allowance.
• Medical, dental, and vision coverage starting on the date of hire.
• 401(k) savings plan with company matching, starting on the date of hire.
• Tuition reimbursement, perks, and discounts.
• Parental and caregiver leave programs.
• Paid time off.
• Flexible spending.
• Short- and long-term disability.
• Basic life insurance.
• Business travel insurance.
• Employee Assistance Program.
• Domestic partner benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED