Field Service Technician II - Heavy Equipment

Ring Power•Jacksonville, FL

13h

About The Position

The Field Service Technician II diagnoses, maintains, and repairs customer- or company-owned heavy equipment, including mechanical, electrical, and hydraulic systems. The technician performs work safely, follows environmental and contamination-control procedures, uses the required personal protective equipment, and attends required technical training. The role requires maintaining the tools needed to diagnose, disassemble, and assemble components to manufacturer specifications, inspecting components to maximize parts reuse, and documenting repairs and labor using appropriate software. The technician monitors repair costs against estimates and informs the supervisor of potential overruns before completing work. The position contributes to team performance by completing work on time while meeting safety and quality expectations, maintaining an orderly work area, and identifying ways to improve work methods and safety. It also includes training or mentoring others and performing other duties as assigned. The role calls for sound communication, information gathering, fiscal accountability, initiative, results orientation, adaptability, credibility, and ongoing personal development. Work is generally scheduled during regular business hours, with frequent requirements to work nights, holidays, and weekends. The position has no supervisory responsibility and involves regular exposure to demanding physical and environmental conditions, including outdoor work, heat, noise, vibration, machinery and other hazards, and fumes or oils.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid driver's license.
Successfully completed all required training curriculum to be designated Service Field Tech II.
Ability to comprehend written material and communicate orally and in writing with employees and customers.
Ability to solve complex problems with little guidance; independent research and analysis may be required.
Regular retraining may be required as job requirements change, once or more per year.
Ability to meet the physical and environmental demands described, including frequent standing, walking, climbing, kneeling, reaching, handling, and lifting or moving loads.

Nice To Haves

Proficiency using a computer, Microsoft Office products, and relevant dealer software programs.

Responsibilities

Perform assigned work safely and follow applicable safety, environmental, and contamination-control policies, procedures, and regulations; wear appropriate personal protective equipment.
Attend and successfully complete required technician training classes and curriculum.
Maintain the tools required to diagnose, disassemble, and assemble components to manufacturer specifications.
Diagnose and perform designated maintenance and repairs on customer- or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting and repairs.
Maintain a neat and orderly work area and seek ways to improve work methods and safety standards.
Inspect components to maximize parts reuse and control repair costs.
Document repairs and repair times using appropriate software.
Monitor job expenses against repair estimates and notify the supervisor of cost overruns before completing the job.
Contribute to team efforts by completing tasks on time while meeting safety and quality expectations.
Train and/or mentor others in the department.
Perform other duties as assigned.