Field Service Technician II - Heavy Equipment

Ring Power•Orlando, FL

About The Position

The Field Service Technician II diagnoses and performs designated repairs on customer- or company-owned heavy equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The technician works safely and follows applicable safety, environmental, and contamination-control policies, procedures, and regulations, including wearing required personal protective equipment. The role maintains the tools needed to diagnose, disassemble, and assemble components to manufacturer specifications, and inspects components to maximize parts reuse and control repair costs. The technician documents work and repair times using appropriate software, monitors job expenses against repair estimates, and alerts a supervisor to potential cost overruns before completing a job. The role contributes to team efforts by completing work on time while meeting safety and quality expectations, maintaining an orderly work area, and seeking ways to improve work methods and safety. The technician may train or mentor others and performs other duties as assigned. Work is scheduled during regular business hours, with frequent requirements to work nights, holidays, and weekends. The position has no supervisory responsibility and is generally not monitored, although overall objectives are clearly defined.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid driver license.
Successfully complete all required training curriculum to be designated Service Field Tech II.
Comprehend written material effectively and communicate orally and in writing with employees and customers.
Demonstrate job-specific knowledge, skills, and abilities needed to resolve workplace challenges.
Follow safety practices and applicable policies and procedures.
Use active listening and communicate clearly, keeping relevant people informed.
Gather, verify, analyze, and document relevant information accurately.
Follow fiscal regulations and control procedures, account for resources, monitor costs, and seek cost reductions.
Take initiative to resolve issues, make timely decisions, and work with limited guidance.
Remain results-oriented, adapt to changing priorities, and complete work efficiently without sacrificing quality.
Take personal responsibility for reliable, timely, and high-quality work and for ongoing professional and technical development.
Meet physical demands including frequent climbing, kneeling, crouching, crawling, reaching, standing, sitting, walking, handling, repetitive motion, talking, hearing, and lifting up to 50 pounds; occasional pushing, pulling, and lifting over 50 pounds.
Work in outdoor conditions without effective weather protection and with frequent exposure to extreme heat, noise, vibration, hazards, atmospheric conditions, and oils; occasional exposure to extreme cold and air particulates or contaminants requiring a respirator.

Nice To Haves

Proficiency using a computer, Microsoft Office products, and relevant dealer software programs.

Responsibilities

Conduct assigned work safely and follow applicable safety, environmental, and contamination-control policies, procedures, and regulations.
Wear proper personal protective equipment.
Attend and successfully complete required technician training classes and curricula.
Maintain the necessary tools to diagnose, disassemble, and assemble components to manufacturer specifications.
Diagnose and perform designated mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs on customer- or company-owned equipment.
Keep the work area neat and orderly and seek ways to improve work methods, the work area, and safety standards.
Inspect components to maximize parts reuse and control repair costs.
Use appropriate software to document repairs performed and account for repair times.
Monitor job expenses against repair estimates and notify the supervisor of cost overruns before completing the job.
Contribute to team efforts by completing tasks on time while meeting safety and quality expectations.
Maintain conduct that supports the team and sets a positive example for others.
Train and/or mentor others in the department.
Perform other duties as assigned.