Field Service Technician II - Heavy Equipment

Ring Power Corporation•Orlando, FL

About The Position

The Field Service Technician II diagnoses and performs designated repairs on customer- or company-owned heavy equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The role follows manufacturer specifications and safety, environmental, and contamination-control policies, wears appropriate personal protective equipment, and maintains the tools needed to diagnose, disassemble, and assemble components. The technician attends required training, documents repairs and repair time using appropriate software, monitors expenses against estimates, and informs a supervisor of potential cost overruns before completing work. The position requires organized, quality-focused work and attention to parts reuse, cost control, and safety. The technician contributes to team efforts, completes work on time, communicates developments and problems, and may train or mentor others. Work is generally scheduled during regular business hours, with frequent requirements to work nights, weekends, and holidays. The role has no supervisory responsibility and may involve independent work with discretion in setting priorities and methods.

Requirements

High school diploma or GED.
3–4 years of experience.
Ability to comprehend written material and communicate effectively orally and in writing with employees and customers.
Valid driver license.
Successful completion of all required training curriculum to be designated Service Field Tech II.

Nice To Haves

Proficiency using a computer, Microsoft Office products, and relevant dealer software programs.
Ability to adapt to changing job requirements and complete retraining as required; requirements may change frequently, with retraining once or more per year.

Responsibilities

Conduct assigned work safely and follow applicable safety, environmental, and contamination-control policies, procedures, and regulations; wear proper personal protective equipment.
Attend and successfully complete required technician training classes.
Maintain the tools necessary to diagnose, disassemble, and assemble components to manufacturer specifications.
Diagnose and perform designated mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs on customer- or company-owned equipment.
Work neatly and orderly, and look for ways to improve work methods, the work area, and safety standards.
Inspect components to maximize parts reuse and control repair costs.
Document repairs using appropriate software and account for repair times.
Monitor job expenses against repair estimates and notify the supervisor of cost overruns before completing the job.
Contribute to team efforts by completing tasks on time while meeting safety and quality expectations.
Train and/or mentor others in the department.
Perform other duties as assigned.