Field Service Technician - Heavy Equipment

Ziegler Caterpillar•Sioux City, IA

12d•$38 - $51

About The Position

Ziegler CAT is hiring a Field Service Diesel Technician to work on heavy construction equipment and support customers around its Sioux City, Iowa location. A company truck is provided. The role diagnoses and repairs Caterpillar and other heavy construction, compact, aerial, and paving equipment. Technicians work with mechanical, hydraulic, diesel, and electrical systems, respond to customer needs, document work orders, and collaborate with other technicians. The work may take place indoors or outdoors, and noise may be loud at times. The position may involve responding to after-hours emergency calls as directed by a supervisor. The pay range is $38.00 to $51.00; starting wage depends on skills, experience, education, and location. The range may vary by 10% depending on the applicant’s location. Full-time employees are eligible for benefits. Ziegler is a third-generation, family-owned CAT dealer founded in 1914, with more than 2,400 employees across over 30 locations in Minnesota, Iowa, and northern Missouri.

Requirements

A two-year technical college degree in diesel technology or a related field, or a high school diploma/GED and two years of comparable shop mechanic experience.
At least three years of relevant diesel equipment repair experience; some field experience is preferred.
Working knowledge of hydraulics, transmissions, undercarriage, track systems, engine and emission components, electrical systems, and fuel systems.
Ability to write and communicate effectively and interact with supervisors, customers, and team members.
Basic computer skills to document work orders and use online diagnostic systems.
Own mechanic tool set.
Willingness and ability to respond to after-hours emergency calls as directed by a supervisor.
Must have and maintain a clean driving record.
Must pass a DOT pre-employment drug screen and physical because the role is deemed safety-sensitive.
DOT medical card, or ability to obtain one.
Ability to meet the listed physical requirements, including pushing/pulling up to 50 pounds and lifting/carrying up to 60 pounds.

Nice To Haves

Previous experience with Caterpillar equipment.
Some field service experience.

Responsibilities

Diagnose and repair Caterpillar equipment, including compactors, excavators, loaders, dozers, compact equipment, aerial equipment, paving equipment, and other heavy construction equipment.
Use independent judgment to repair complex equipment and tools involving mechanical, hydraulic, diesel, and electrical systems.
Work safely and follow company policies, procedures, and standards.
Respond to customer needs positively, supportively, and in a timely manner to ensure maximum value for work performed.
Respond to after-hours emergency calls as directed by a supervisor.
Work collaboratively with and assist other technicians with troubleshooting and repairs.
Document work orders completely and promptly, and identify and communicate parts needs for inventory.
Maintain a safe and clean work environment, including the service truck.
Operate equipment safely.

Benefits

Health, dental, vision, and life insurance.
15 days of PTO in the first year, with accrual starting on day one.
Nine paid holidays.
401(k) plan with company contribution and match.
Health Savings Account, with Ziegler contributing up to $1,000 tax-free each year.
Short-term and long-term disability insurance.
Flexible Spending Account and Employee Assistance Program.
Paid parental leave and funeral leave.
Fitness membership discount.
Education assistance.
Safety boot reimbursement.
PPE and uniforms provided.
Tool insurance.
Company truck provided.
Safe, clean, and friendly work environment.