Field Service Technician II - Heavy Equipment

Ring Power Corporation•Jacksonville, FL

About The Position

The Field Service Technician II diagnoses and performs designated repairs on customer- or company-owned heavy equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The role follows manufacturer specifications and uses appropriate tools and software to document repairs and repair time. The technician monitors expenses against repair estimates and informs a supervisor of potential cost overruns before completing work. The position requires safe, orderly work practices, compliance with safety, environmental, and contamination-control requirements, and the use of appropriate personal protective equipment. The technician attends required training, maintains the tools needed for the job, inspects components to maximize reuse and control costs, and contributes to team performance by completing work on time while meeting safety and quality expectations. The role may include training or mentoring other department employees and performing other duties as assigned. Work is scheduled during regular business hours, with frequent requirements to work nights, holidays, and weekends. The job involves regular exposure to workplace stresses and changing workload priorities, and may be performed both indoors and outdoors in conditions that include heat, cold, noise, vibration, physical hazards, fumes, dust, and oils. The position has no supervisory responsibility.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid driver license.
Successfully complete all required training curriculum to be designated Service Field Tech II.
Ability to comprehend written material and communicate effectively orally and in writing with employees and customers.
Ability to solve complex problems with little guidance; independent research and analysis may be required.
Ability to adapt to changing priorities, workload, and work responsibilities.
Ability to work scheduled regular business hours with frequent requirements to work nights, holidays, and weekends.

Nice To Haves

Proficiency with computers, Microsoft Office products, and relevant dealer software programs.
Creativity to generate solutions or improve effectiveness within established boundaries.
Ability to use discretion in how work is performed, set priorities, and make decisions.

Responsibilities

Perform assigned work safely and comply with applicable safety, environmental, and contamination-control policies, procedures, and regulations; wear proper personal protective equipment.
Attend and successfully complete required technician training classes and curriculum.
Maintain the tools necessary to diagnose, disassemble, and assemble components to manufacturer specifications.
Diagnose and perform designated mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs on customer- or company-owned equipment.
Work neatly and orderly, and seek improvements to work methods, the work area, and safety standards.
Inspect components to maximize parts reuse and control repair costs.
Use appropriate software to document repairs performed and account for repair time.
Monitor job expenses against repair estimates and notify the supervisor of cost overruns before job completion.
Contribute to team efforts by completing tasks on time while meeting safety and quality expectations.
Train and/or mentor others in the department.
Perform other duties as assigned.