Field Service Technician II - Utilites

Ring Power•Richamond, VA

About The Position

The Field Service Technician II diagnoses and performs designated repairs on customer- or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs. The technician works safely, follows environmental and contamination-control policies, wears required personal protective equipment, and completes required training. The role requires maintaining the tools needed to diagnose, disassemble, and assemble components to manufacturer specifications; inspecting components to maximize parts reuse and control repair costs; and documenting repairs and repair time using appropriate software. The technician monitors job expenses against estimates and informs the supervisor of cost overruns before work is completed. The role also involves supporting team efforts, maintaining a neat and orderly work area, and training or mentoring others. Work is generally scheduled during regular business hours, with frequent requirements to work nights, holidays, and weekends. The position involves frequent physical activity, including climbing, kneeling, crouching, crawling, reaching, standing, sitting, walking, handling tools and components, and lifting, pushing, or pulling loads. Work takes place both indoors and outdoors and may involve extreme temperatures, substantial noise and vibration, mechanical and electrical hazards, fumes, dust, oils, and other environmental exposures.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid driver's license.
Successfully complete all required training curriculum to be designated Service Field Tech II.
Ability to comprehend written material and communicate effectively orally and in writing with employees and customers.
Ability to solve complex problems, sometimes using independent research and analysis with little guidance.
Ability to work independently with discretion in how work is performed, priorities are set, and decisions are made.
Ability to adapt to changing business needs, work responsibilities, priorities, and workloads.
Ability to work regular business hours with frequent requirements to work nights, holidays, and weekends.
Ability to meet the physical demands of the role, including frequent lifting of loads up to 50 pounds and occasional lifting of loads over 50 pounds.
Ability to work in environmental conditions that may include outdoor exposure, extreme heat or cold, substantial noise and vibration, physical hazards, fumes, dust, poor ventilation, and exposure to oils.

Nice To Haves

Proficiency using a computer, Microsoft Office products, and relevant dealer software programs.

Responsibilities

Perform assigned work safely and follow applicable safety, environmental, and contamination-control policies, procedures, and regulations.
Wear appropriate personal protective equipment.
Attend and successfully complete required technician training classes and curriculum.
Maintain the tools necessary to diagnose, disassemble, and assemble components to manufacturer specifications.
Diagnose and perform designated repairs, maintenance, and mechanical, electrical, and hydraulic troubleshooting on customer- or company-owned equipment.
Maintain a neat and orderly work area and seek improvements to work methods, the work area, and safety standards.
Inspect components to maximize parts reuse and control repair costs.
Use appropriate software to document repairs performed and account for repair time.
Monitor job expenses against repair estimates and notify the supervisor of cost overruns before completing the job.
Contribute to team efforts by completing tasks on time while meeting safety and quality expectations.
Train and/or mentor others in the department.
Perform other duties as assigned.