Field Service Technician II - Utilites

Ring Power•Union City, GA

About The Position

The Field Service Technician II conducts assigned work safely and in accordance with applicable safety, environmental, and contamination-control requirements. The technician diagnoses and repairs customer- or company-owned equipment, including mechanical, electrical, and hydraulic systems, and maintains the tools needed to perform repairs to manufacturer specifications. The role includes inspecting components for opportunities to reuse parts, documenting repairs and labor time in appropriate software, monitoring expenses against estimates, and informing a supervisor of cost overruns before work is completed. The technician completes required training, contributes to team performance, and may train or mentor others. The position is scheduled during regular business hours, with frequent requirements to work nights, holidays, and weekends. Work takes place both indoors and outdoors and involves exposure to weather, temperature extremes, noise, vibration, mechanical and electrical hazards, fumes, dust, oils, and other environmental conditions.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid driver's license.
Successfully complete all required training curriculum to be designated Service Field Tech II.
Ability to comprehend written material and communicate orally and in writing with employees and customers.
Ability to perform complex problem solving with little guidance, including independent research and analysis when needed.
Ability to adapt to changing work priorities, complexity, and workload.
Ability to work nights, holidays, and weekends as frequently required.
Ability to meet the physical demands of the role, including climbing, kneeling, crouching, crawling, reaching, standing, sitting, walking, and lifting, pushing, and pulling loads.

Nice To Haves

Proficiency with computers, Microsoft Office products, and relevant dealer software programs.

Responsibilities

Conduct assigned work safely and comply with applicable safety, environmental, and contamination-control policies, procedures, and regulations.
Wear appropriate personal protective equipment.
Attend and successfully complete required technician training classes.
Maintain the tools needed to diagnose, disassemble, and assemble components to manufacturer specifications.
Diagnose and perform designated repairs on customer- or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting, maintenance, and repairs.
Work neatly and orderly, and look for ways to improve work methods, the work area, and safety standards.
Inspect components to maximize parts reuse and control repair costs.
Use appropriate software to document repairs and account for repair time.
Monitor job expenses against repair estimates and notify the supervisor of cost overruns before completing the job.
Maintain conduct that supports the team and sets a positive example.
Complete team tasks on time while meeting safety and quality expectations.
Train and/or mentor others in the department.
Perform other duties as assigned.