Field Service Technician II - Print Production Equipment

Canon U.S.A., Inc.•Overland Park, KS

1d•$22 - $31•Onsite

About The Position

Canon U.S.A. is seeking a Field Service Technician II to provide operational, maintenance, and networking support for Canon-supported print production equipment. The technician diagnoses basic mechanical, software, network, and system failures using established procedures; services and repairs designated equipment to Canon standards; and maintains working knowledge of multiple product groups and their troubleshooting and diagnostic needs. The role provides responsive Field, Shop, and on-site maintenance to meet customer demands, maintains technical information, service and expense reports, and assigned Canon property, and provides direction to less experienced technicians. It may also involve resolving escalated technical or customer-service problems in territories as requested. This is a customer-facing, full-time onsite role requiring travel, shift work, and on-call rotations in a 24/7 environment. The employee must comply with customer policies and protocols, which may include COVID-19 vaccination or other COVID-19 measures, and obtain any security or other clearances required for access to customer premises. The anticipated pay rate is $21.50–$30.75 per hour, and the role is eligible for a transportation allowance. Canon offers a competitive compensation and benefits package.

Requirements

High school diploma, GED, or equivalent experience.
1 to 2 years of related experience.
Basic understanding of internet environments.
Ability to travel; valid driver's license and acceptable driving record required.
Ability to work in a 24/7 environment, including shift work and on-call rotations.
Ability to obtain security and/or other clearances required by customers to enter their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Must be legally authorized to work in the United States and reside in the United States at the time of hire; the company will not pursue or support visa sponsorship.
Must comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics.
Provide efficient, responsive, and accurate Field, Shop, and on-site maintenance to meet customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Provide direction to less experienced technicians.
Resolve escalated technical and customer-service-related problem areas in territories as requested.
Complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Travel to customer locations and participate in shift work and on-call rotations.