Field Service Technician II - Boston, MA (Union)

NCR Atleos•Boston, MA

About The Position

NCR Atleos is hiring a Field Service Technician II for its Field Services organization in Boston, Massachusetts. The role provides frontline service to customers, including major retailers and financial institutions, helping keep essential self-service technology operating. Technicians serve as customer-facing representatives, organize and triage issues, and work to resolve problems proactively and professionally. NCR Atleos provides virtual and hands-on training, along with support from teachers, mentors, and coaches, to help employees develop their capabilities and build long-term careers.

Requirements

One or more years of related experience.
Local candidate to the specific geographic area.
Authorized to work in the United States.
At least 19 years of age.
Valid driver's license and driving record that meets NCR Atleos fleet requirements.
PC skills, basic electronic skills, and operating system familiarity.
Ability to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve issues involving hardware, software, networking, and system configurations.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance whenever possible.
May elect to participate in overnight travel assignments to support broader service coverage; travel follows company policy and reimbursement guidelines.