Field Technician I - Boston, MA

Lumen Technologies • Boston, MA

5d • $45,021 - $60,027 • Onsite

About The Position

Lumen is hiring a Field Technician I to support network operations and infrastructure in the Boston, Massachusetts area. The role manages assets and materials, maintains tools and network equipment, and assists with installing, provisioning, testing, troubleshooting, and maintaining network services and equipment. Work includes fiber-optic transmission, multiplexing, AC and DC power systems, transport, Ethernet, SONET, IP, and customer-premise equipment. The technician helps locate and restore network service interruptions, protects network integrity, performs preventive maintenance and inspections, and keeps installation, inventory, time, and trouble-ticket records current. The position requires learning Lumen’s systems and applications with training and coaching, reporting assignment status and issues, and evaluating individual performance against applicable objectives. On-call rotation, standby, dispatch, call-outs, and overtime are required as dictated by business needs.

Requirements

• High school diploma or GED, or up to 2 years of relevant job experience, including at least 1 year in network monitoring, installation, or maintenance/repair.
• Entry-level technician experience and/or knowledge in at least one of these disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), or Outside Plant (fiber locating, OTDR, mass fusion splicing, etc.).
• Knowledge of locating fiber-optic cable, right-of-way, and as-builts.
• Ability to maintain site security and cleanliness.
• PC skills and proficiency with Microsoft Windows and Office applications.
• Ability to quickly learn corporate databases.
• Valid driver’s license.
• Ability to work on-call 24x7 on a rotational basis, including standby, call-outs, dispatch, and overtime as dictated by the business.
• Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.

Nice To Haves

• At least 2 years of relevant job experience.
• Attention to detail and good organizational capabilities.
• Ability to prioritize and apply good time-management skills.

Responsibilities

• Manage assets, process deliveries, replenish consumables and on-site or truck materials, and coordinate shipping and receiving of company and customer materials.
• Maintain tools, test sets, electronic equipment, and network equipment, including fiber-optic transmission, lightwave multiplexing, and AC and DC power equipment.
• Assist with installation, provisioning, testing, maintenance, changes, and decommissioning of network services and technologies, including DS0 through OC192 services, Edge Compute, Wavelength, fiber-optic transport, Ethernet, SONET, and IP.
• Install and test transmission and switching equipment, network equipment, and customer-premise equipment; support installation and delivery of end-user services.
• Troubleshoot network equipment, remove and replace defective modules or equipment, track and repair spares, and work with appropriate resources to isolate faults and restore network service.
• Monitor or locate routes, use tools to locate and mark underground outside-plant facilities, protect those facilities, and assist with restoration during service interruptions.
• Proactively identify potential problem areas to protect network and company integrity.
• Perform AC power work on a limited basis and DC power installations, including tertiary and BDCBB installations.
• Perform level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
• Learn and use Lumen trouble-ticket, provisioning, time-tracking, materials, and other required systems and applications.
• Update installation and inventory records, complete system transactions, enter time logs and detailed trouble-ticket information, and respond to information requests and escalations.
• Provide management with status updates and reports on assignment issues and problem situations.
• Evaluate individual performance against area or national objectives using provided reports and tools, and identify improvement areas with manager support.
• Maintain site security and cleanliness.
• Perform other duties assigned by management.

Benefits

• Comprehensive package of health, life, voluntary lifestyle benefits, and other perks supporting physical, mental, emotional, and financial wellbeing.
• Bonus structure information is available during the selection process, including short-term incentives, long-term incentives, and/or sales compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED