Field Service Technician - Louisville, KY
About The Position
NCR Voyix is seeking a Field Service Technician I to provide service to retail customers in the Louisville, Kentucky area. The technician acts as a first-line response to customer needs, communicating helpfully and working to identify and resolve issues. NCR Voyix provides virtual and hands-on training, with support from teachers, mentors, and coaches across service territories. The role involves prompt customer installation, maintenance, and service calls; servicing electromechanical equipment such as self-checkout systems; and performing maintenance, repairs, preventive maintenance, and system overhauls. The position requires driving within an assigned territory, flexible rotating shifts, and physical work that may involve lifting tools, parts, and equipment. Employment offers are conditional on applicable screening criteria.
Requirements
- Be a local candidate in the applicable geographic area.
- Be authorized to work in the United States.
- Be at least 18 years of age.
- Have a valid driver's license and a driving record that satisfies NCR Voyix fleet requirements.
- Have PC skills, basic electronic skills, and familiarity with some specific hardware and operating systems.
- Be able to perform the essential functions of the job with or without reasonable accommodation.
- Be able to travel for extended periods, including driving for several hours per day.
- Be available for rotating and weekend shifts, including flexible morning, afternoon, and evening start times and some holidays.
- Be able to carry and lift tools, parts, and equipment weighing up to 75 pounds without assistance and up to 150 pounds with assistance.
- Be able to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects of varying sizes.
- Be willing to receive training and operate small-scale scissor lifts in retail environments.
Nice To Haves
- Familiarity with large servers, mainframe computers, and imaging software.
- A+ Certification, CompTIA certification, or N+ Certification.
- One or more years of related experience.
Responsibilities
- Perform customer installation, maintenance, and service calls promptly and effectively.
- Service electromechanical equipment, including self-checkout systems, within an assigned territory.
- Perform maintenance, repair, preventive maintenance, and system overhauls.
- Organize and triage customer issues and address some problems before they occur.
- Operate small-scale scissor lifts, after training, to service or replace networking equipment such as access points or switches.
Benefits
- Hourly pay range of $17.00 to $19.00, depending on location and experience.
- Overtime available at time and a half.
- Seven paid holidays and six paid floating holidays.
- Paid vacation of up to 80 hours in the first year.
- 401(k) savings and retirement plan.
- Company-provided vehicle for work use only.
- Medical insurance available immediately.
- Formal virtual and hands-on classroom training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
