Field Service Technician - Level 1 - Houston, TX

LINET Group • Houston, TX

2d • Onsite

About The Position

At the direction of the Field Service Supervisor and Technical Support Team, the Field Service Technician I receives assignments to install, troubleshoot, and repair LINET and non-LINET products in hospital and healthcare facilities. The technician assists with customer installations, reports damage and bed-function failures to the Technical Support Team, and, when possible, repairs reported issues on site within established standards.

The role provides professional customer service; performs electronic, hydraulic, and pneumatic repairs and routine preventative maintenance; and documents work orders and service forms accurately. Documentation must describe the failure and remedy, identify parts used or required, and confirm whether the reported failure is covered by warranty. Paperwork must be signed by the technician and facility representative and submitted to the Technical Support Team within 24 hours of completion.

The technician performs maintenance and repairs on beds, stretchers, OBTs, and accessories under service contracts and work orders. They maintain product knowledge through ongoing LINET education, follow LINET safety procedures, and wear required personal protective equipment. LINET provides established equipment annually, which technicians must use when working on LINET products and other assigned tasks. Technicians maintain their service van, tools, and spare-parts inventory before and after each shift, and report equipment needing service or repair to their manager for approval before continued use. Regular and timely attendance is required; nights, weekends, and on-call hours may be required. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Five years of related experience and/or training.
• Advanced electro-mechanical repair and troubleshooting skills.
• Experience driving C-size trucks.
• Valid driver license and ability to be insured under company insurance guidelines; driving record is reviewed annually.
• Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.
• Ability to respond to common inquiries or complaints from employees, customers, or the broader community.
• Ability to apply mathematical concepts and operations.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.
• Ability to communicate effectively and work with a variety of personalities and behavioral styles.
• Ability to organize and manage multiple priorities, deadlines, and follow-up.
• Ability to drive in inclement weather.
• Ability to talk and hear regularly; sit and stand frequently; and occasionally walk, handle or feel objects, reach, and lift or move up to 75 pounds.
• Vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus.
• Nights, weekends, and on-call hours may be required.

Responsibilities

• Provide professional, high-level customer service.
• Install, troubleshoot, and repair LINET and non-LINET products in hospital and healthcare facilities, as assigned.
• Assist with customer installations and report damage or bed-function failures to the Technical Support Team.
• Repair reported bed concerns on site when possible and within established standards.
• Perform electronic, hydraulic, and pneumatic system repairs according to service standards and training.
• Complete routine preventative maintenance under service contracts.
• Perform maintenance and repairs on beds, stretchers, OBTs, and accessories in accordance with service contracts and work orders.
• Document completed repairs and preventative maintenance accurately, including evaluations, failures, remedies, parts used or required, and warranty status.
• Obtain technician and facility representative signatures on paperwork and submit it to the Technical Support Team within 24 hours of completion.
• Maintain current knowledge of LINET products and technologies through ongoing education.
• Follow LINET safety procedures and wear required personal protective equipment.
• Use LINET-provided equipment when working on LINET products and completing assigned tasks.
• Maintain the service van and inventory of required tools and spare parts before and after each shift.
• Report vans, tools, or parts needing service or repair to the manager and obtain approval before continued use.
• Maintain regular and timely attendance; work nights, weekends, or on-call hours when required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED