Field Service Technician - Commercial Refrigeration & Kitchen Equipment

Joe Warren & Sons Co., Inc.•Manchester, NH

6d•$60,000 - $100,000•Onsite

About The Position

Join the Joe Warren & Sons Co. (JWS) family, a dynamic force in commercial refrigeration and food equipment services across New England. Since 1991, our family-led business anchored in Norwood, MA, has combined an industry-leading reputation for quality service with a profound respect for our community and team. As we chart an exhilarating growth phase, we're eager to bring aboard a Refrigeration Field Service Technician out of our Brentwood, NH location to support this growth.

Requirements

EPA certification and a strong emphasis on safety.
Ability to climb stairs and ladders.
Adept at multitasking and adapting to varying tasks.
Emphasis on customer understanding and satisfaction.
High School diploma or GED and a valid driver’s license.
Ability to lift and carry items weighing up to 75 pounds.
Independent worker and effective team collaborator.
Proficiency in using hand tools.
Demonstrated ability to complete assignments with little to no supervision.
Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related field.
Strong organizational skills and a proactive, team-oriented mindset.
Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.

Nice To Haves

Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.

Responsibilities

Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
Ensure clear and accurate paperwork for all customer services.
Coordinate with the Parts Department for precise parts identification and ordering.
Ensure timely and professional installation of ordered parts.
Keep the service truck tidy and maintain an organized inventory of parts and tools.
Engage with manufacturers, sales reps, dealers, and customers.
Identify service challenges, gather relevant data, and formulate effective solutions.
Collaborate with manufacturers for equipment diagnosis when required.
Offer top-tier service and clearly communicate service requirements to customers.
Advocate for and suggest additional JWS services to customers as appropriate.

Benefits

Attractive compensation package with periodic reviews, bonuses, and increments
Very competitive 401k with a 4% Safe Harbor Match
Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA
Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment.
Flexible On-call with Overtime: Infrequent on-call schedules and plentiful OT opportunities with incentive pay.
Career Growth: Paid training, tuition assistance, and numerous advancement opportunities.
Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program.
Life & Disability Insurance for your peace of mind
Benefit from our company-wide Bonus incentive program with quarterly payouts
Enjoy 9 company-funded holidays along with generous PTO
Robust career progression opportunities
Referral bonuses for expanding the JWS family
Vast training and professional development prospects
Tuition reimbursement and individual developmental plans for continual growth