Field Service & Systems Technician

Birdseye Solutions•Dallas, TX

12d•Onsite

About The Position

The Field Service & Systems Technician plays a key dual-role in managing technical deployments and post-installation support. This position bridges the gap between hands-on customer service in the field and technical staging in the shop. While focused primarily on local support, this role balances field service, on-site troubleshooting, and direct customer care with in-house systems building, hardware staging, firmware/software programming, and supporting warehouse/inventory operations during ramp-ups or team coverage. Occasional travel outside the local area may be required based on project and operational needs.

Requirements

2+ years of hands-on experience in low-voltage systems, CCTV, networking, or field service operations.
Understanding of basic IP networking (subnets, IP addressing, routers/switches), power systems, and physical hardware assembly.
Proficient with basic hand/power tools, multi-meters, and cable termination techniques.
Excellent verbal and written communication skills with a strong, customer-first service mindset.
Valid driver’s license with a clean driving record.
Willingness and ability to travel occasionally as needed.
Ability to lift up to 50 lbs, work on ladders/lifts, and work outdoors when required.
Must complete background checks (includes but not limited to: references, educational verification, criminal check, credit check - where applicable). Certain roles may also require testing.

Responsibilities

Perform on-site maintenance, diagnostic troubleshooting, and repairs for CCTV systems, mobile units, power hardware, and network infrastructure.
Act as a primary technical point of contact during service calls, communicating clearly with clients to ensure high satisfaction and minimal downtime.
Assist with system installations, hardware swaps, and field retrofits according to company safety and workmanship standards.
Resolve intermediate technical issues independently and collaborate with Project Managers or Senior Technicians on complex escalations.
Complete detailed service tickets, document site conditions, and log all equipment changes in real-time.
Participate in the Service On-Call rotation as assigned and travel occasionally for out-of-town service or deployment needs.
Assemble custom panels, mount hardware components, and construct Birdseye preassembled & rapid deployment solutions per technical schematics.
Load software, flash firmware, configure IP addresses, and program CCTV/networking devices prior to field deployment.
Run pre-deployment diagnostic checks and quality assurance testing to verify system integrity before equipment leaves the shop.
Review job requirements with Project Managers to pre-stage tools, programmed hardware, and cabling packages for upcoming installations.
Assist with warehouse operations, receiving, shelf organization, and keeping workbench/lab areas safe and clean.
Help maintain stock accuracy by tracking hardware usage, logging serial numbers, and reporting low-stock items.
Coordinate CCTV equipment returns, including initial testing, defect labeling, tracking, and shipping logistics.
Assist with basic maintenance, staging, and upkeep of company service vehicles, mobile surveillance units, and field tools.
Provide flexible operational coverage in the warehouse or office during team absences or high-volume peak periods.
Continuously expand knowledge in CCTV, IP networking, power systems (solar/battery), and advanced troubleshooting protocols.
Identify and suggest small process improvements in staging workflows or field procedures to boost overall team productivity.
Collaborate effectively across departments and support peer technicians as operational needs evolve.
Proactively participate in technical training opportunities and apply feedback from leadership.