Field Service Technician (Mechanical / Fuel Systems)

Guardian Fueling Technologies LLC•Gaffney, SC

11d

About The Position

The Field Service Technician troubleshoots electro-mechanical problems, completes equipment installations, and performs unscheduled repairs and scheduled maintenance based on customer needs. The role provides professional service and works to ensure complete customer satisfaction. It includes diagnosing equipment problems, recommending corrective action, performing repairs and maintenance, completing service documentation, maintaining a service van and inventory, and following safety and customer site procedures. Local travel is expected.

Requirements

High school diploma or GED and/or one to three years of mechanical and electrical experience in a similar environment, or equivalent college or vocational education.
Excellent people skills and verbal communication.
Knowledge of reading schematics and manuals, and of mechanical and electrical equipment.
Ability to provide courteous, considerate customer relations and superior service.
Ability to communicate effectively, verbally and in writing, with internal and external audiences at all organizational levels.
Ability to read and interpret schematics and understand service and training manuals.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to understand and follow verbal or demonstrated instructions.
Ability to maintain knowledge of industry innovations and product availability to make recommendations based on customer needs.
Ability to safely operate personal hand tools.
Ability to draw on company support resources and recognize when to do so.
Valid driver’s license and a good driving record.
Security clearance may be required.

Nice To Haves

Experience or certification in one or more of the following: Gasboy Fleet, Verifone, Fuel Master, Gilbarco Passport, Gilbarco Dispenser, or Veeder Root.

Responsibilities

Analyze customer equipment breakdowns and recommend corrective actions.
Provide professional customer service and promote goodwill between the company and its customers.
Determine and perform appropriate service and repair actions.
Perform scheduled maintenance for contracted customers according to company policies and procedures.
Follow safety rules and ensure hazardous waste is properly disposed of.
Open and close work orders with Dispatch, prepare written and verbal service narratives, and submit accurate and timely time and repair paperwork.
Account for all paid time.
Maintain service van inventory and supplies.
Keep the service van clean, organized, and hazard-free; ensure regular maintenance and needed repairs are performed.
Perform factory-authorized modifications according to specifications.
Maintain personal tools required to perform the job safely and effectively.
Follow customer safety and housekeeping guidelines at job sites.
Perform related duties as assigned or as circumstances require.