Field Service Technician (Mechanical / Fuel Systems)

Guardian Fueling Technologies LLC•Atlanta, GA

13d•Onsite

About The Position

The Field Service Technician troubleshoots electro-mechanical problems, completes equipment installations, and performs unscheduled repairs and scheduled maintenance according to customer demand and need. The role is responsible for providing complete customer satisfaction through polite, professional service. Work involves customer equipment, service vehicles, work orders, parts inventory, safety practices, and accurate service documentation. The position has no direct supervisory responsibilities and includes local travel. It is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m.; evening and weekend work may be required as duties demand.

Requirements

High school diploma/GED and/or one to three years of mechanical and electrical experience in a similar environment, or equivalent college or vocational education.
Excellent people skills and verbal communication.
Knowledge of reading schematics and manuals and of mechanical and electrical equipment.
Ability to provide excellent customer relations through courteous and considerate information exchange.
Ability to maintain a professional demeanor, develop customer relationships, and provide superior service.
Ability to communicate effectively, in writing and verbally, with all levels of internal and external organizations.
Ability to read and interpret schematics and understand service and training manuals.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to understand and follow verbal and/or demonstrated instructions.
Ability to keep abreast of industry innovations and product availability and make recommendations based on customer needs.
Ability to safely operate personal hand tools.
Ability to draw on company support resources and recognize when to do so.
Valid driver’s license and good driving record.
Security clearance may be required.

Nice To Haves

Experience or certification in one or more of the following: Gasboy Fleet, Verifone, Fuel Master, Gilbarco Passport, Gilbarco Dispenser, or Veeder Root.

Responsibilities

Analyze customer equipment breakdowns and recommend corrective actions to customers.
Observe and evaluate equipment issues and determine appropriate corrective action for service and repair.
Perform repairs, installations, scheduled maintenance, and factory-authorized modifications according to specifications and company procedures.
Provide professional customer service and promote goodwill with customers.
Follow safety rules and customer site safety and housekeeping guidelines, including proper hazardous-waste disposal.
Open and close work orders with Dispatch; provide written and verbal service narratives; and submit accurate, timely paperwork for hours worked and repairs completed.
Account for all paid time.
Maintain parts and supplies in the service van.
Keep the service van clean, organized, and hazard-free, and ensure regular maintenance and necessary repairs are completed.
Maintain the personal tools needed to perform work effectively and safely.
Perform related duties as assigned or as circumstances dictate.