Field Service Technician (Mechanical / Fuel Systems)

Guardian Fueling Technologies LLC•Rockingham, NC

11d

About The Position

The Field Service Technician troubleshoots electro-mechanical problems, completes installations, and performs unscheduled repairs and scheduled equipment maintenance based on customer needs. The role is responsible for providing complete customer satisfaction through polite, professional service. The technician analyzes equipment issues, recommends corrective actions, performs repairs and scheduled maintenance, and carries out factory-authorized modifications. The role also includes maintaining parts and supplies, personal tools, and a clean, organized, safe service van; ensuring vehicle maintenance and repairs are completed; and complying with safety, hazardous-waste, customer-site housekeeping, and safety requirements. The technician coordinates with Dispatch to open and close work orders, provides written and verbal service narratives to customers, and submits accurate, timely time and repair paperwork. The position accounts for all paid time and performs other related duties as assigned. This is a full-time, Monday-through-Friday position with usual hours of 8:00 a.m. to 5:00 p.m.; evening and weekend work may be required as duties demand. Local travel is expected. Security clearance may be required.

Requirements

High school diploma/GED and/or one to three years of mechanical and electrical experience in a similar environment, or equivalent college or vocational education.
Excellent people skills and verbal communication.
Knowledge of reading schematics and manuals.
Knowledge of mechanical and electrical equipment.
Ability to provide excellent customer relations through courteous, considerate information exchange.
Ability to maintain a professional demeanor, develop customer relationships, and provide superior service.
Ability to communicate effectively, in writing and verbally, with all levels of internal and external organizations.
Ability to read and interpret schematics and understand service and training manuals.
Ability to perform arithmetic involving fractions, decimals, and percentages.
Ability to understand and follow verbal and/or demonstrated instructions.
Ability to maintain an understanding of industry innovations and product availability and make recommendations based on customer needs.
Ability to safely operate personal hand tools.
Ability to draw on company support resources and recognize when to do so.
Must possess a valid driver’s license and maintain a good driving record.
Security clearance may be required.

Nice To Haves

Experience or certification in one or more of the following: Gasboy Fleet, Verifone, Fuel Master, Gilbarco Passport, Gilbarco Dispenser, or Veeder Root.

Responsibilities

Analyze customer equipment breakdowns and recommend corrective actions.
Provide professional customer service and promote goodwill with customers.
Determine and perform appropriate service and repairs on customer equipment.
Perform scheduled maintenance for contracted customers according to company policies and procedures.
Follow safety rules and ensure hazardous waste is disposed of properly.
Open and close work orders with Dispatch; provide written and verbal service narratives; and submit accurate, timely paperwork for hours worked and repairs completed.
Account for 100% of paid time.
Maintain parts and supplies inventory in the service van.
Keep the service van clean, organized, and free of hazards, and ensure its regular maintenance and necessary repairs are performed.
Perform factory-authorized modifications according to specifications.
Maintain the personal tools needed to perform the job effectively and safely.
Follow customer safety and housekeeping guidelines while working at customer sites.
Perform related duties as assigned or required by the situation.