Field Service Technician - Metrology Systems

L.S. Starrett Company•Home Based - Field Service, MA

18h•$70,000 - $85,000•Remote

About The Position

Starrett Metrology Systems Division is hiring a home-based Field Service Technician to support customers in Pennsylvania, Ohio, New York, or New England. The technician travels to customer facilities to install, maintain, calibrate, troubleshoot, and repair precision measurement equipment, including vision, optical, and force measurement technologies. The role also provides on-site and remote technical support, customer training, and assistance with equipment use and software functionality. The position works with customers and internal teams to resolve technical issues, support product demonstrations and training events, and identify potential equipment upgrades, retrofits, or replacements. The technician must follow company safety, quality, cybersecurity, and customer-site requirements. The role involves frequent travel, including overnight stays, and occasional travel outside the assigned territory, including internationally. Work is primarily Monday through Friday during standard business hours, with flexibility for customer needs, service appointments, and travel schedules.

Requirements

Associate degree in Electronics, Engineering Technology, Mechatronics, Industrial Technology, or a related field, or equivalent relevant technical experience.
Hands-on technical experience working with industrial equipment, automation systems, machine tools, or precision instrumentation.
Valid driver's license.
Must reside in Pennsylvania, Ohio, New York, or a New England state: Massachusetts, Connecticut, Rhode Island, Vermont, New Hampshire, or Maine.
Ability and willingness to travel frequently, including overnight stays.
Availability for occasional travel outside the assigned territory, including international travel.
Availability to work primarily Monday–Friday during standard business hours, with flexibility based on customer needs, service appointments, and travel schedules.
Ability to work safely in manufacturing and industrial environments, including standing, walking, bending, reaching, and accessing equipment.
Ability to handle service tools, parts, and equipment safely, with or without reasonable accommodation.
Strong mechanical and electrical troubleshooting skills.
Excellent problem-solving abilities and attention to detail.
Ability to understand technical documentation, schematics, and service manuals.
Strong interpersonal, communication, and customer-service skills.
Self-motivation and comfort working independently and managing multiple priorities.
Ability to adapt to different customer environments, equipment, and technical challenges.
Commitment to reliable technical service and maintaining positive customer relationships.

Nice To Haves

Experience with vision systems, optical comparators, coordinate measuring machines (CMMs), dimensional metrology, or force measurement equipment.
Previous experience servicing or calibrating precision measurement equipment.
Familiarity with industrial automation systems, machine tools, or advanced manufacturing technology.
Experience in customer-facing field service, technical support, or equipment installation.
Experience providing technical training or equipment demonstrations.
Direct metrology experience.

Responsibilities

Install, set up, calibrate, and validate precision measurement equipment at customer facilities.
Perform preventive maintenance, diagnose equipment issues, and complete repairs.
Troubleshoot mechanical, electrical, software, and application-related problems.
Provide on-site and remote technical assistance to customers.
Train customers on equipment operation, software functionality, and best practices.
Complete service reports, expense reports, time records, and technical documentation.
Maintain company tools, testing equipment, and assigned service inventory.
Collaborate with Sales, Engineering, Product Specialists, and distributors to resolve technical issues and improve customer satisfaction.
Support trade shows, product demonstrations, and technical training events as needed.
Identify opportunities for equipment upgrades, retrofits, and replacements.
Follow company safety, quality, cybersecurity, and customer-site requirements.