Field Service Technician, Metrology

Concept Machine • Delafield, WI

23h • Onsite

About The Position

The Field Service Technician performs routine support, calibration, and repair activities for metrology equipment. The role includes periodic maintenance, basic troubleshooting, mechanical and electronic repairs, parts replacement, and calibration. The technician assesses and responds to situations using standard procedures, repairs malfunctioning machines, and reports design, reliability, maintenance, and calibration results through field service management software.

Work is performed at customer locations and/or in the office, not remotely or in a hybrid arrangement. The position requires a minimum 40-hour work week and an estimated 50–75% travel as needed.

Requirements

• Associate's degree or equivalent college or technical school education; alternatively, two years of relevant experience and training, or an equivalent combination of education and experience.
• 0–2 years of prior experience in a similar or related field.
• Self-leadership, interpersonal communication, and relationship-building skills.
• Ability to handle and prioritize multiple tasks, work under pressure, and meet deadlines.
• Professional conduct, integrity, and accountability.
• Ability to make consistent, well-judged recommendations to resolve problems or issues.
• Ability to communicate effectively with customers.
• Proficiency in Microsoft Office.
• Ability to travel as needed, estimated at 50–75%.
• Detail orientation, organizational skills, and ability to multitask efficiently.
• Ability to balance simultaneous projects while meeting assigned timelines.
• Advanced oral and written communication skills, including the ability to write and edit business correspondence.
• Self-directed, detail-oriented, and flexible approach, with willingness to learn and perform all work duties.
• Ability to be on one's feet and sit for periods depending on job requirements.
• Frequent alpha/numeric keyboarding and ability to view a computer for periods.
• Ability to exert up to 10–20 pounds occasionally.
• Ability to balance, reach, and grasp as needed, and to crouch and lift products from the floor or above the shoulders.

Responsibilities

• Install, troubleshoot, and repair metrology machines at the service center or customer sites.
• Calibrate existing inspection equipment.
• Complete calibration certificates.
• Maintain required training and certifications in an up-to-date and timely manner.
• Perform periodic maintenance, basic troubleshooting, mechanical and electronic repairs, and parts replacement.
• Report design, reliability, maintenance, and calibration results through field service management software.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree