Field Service Specialist

Caterpillar Inc.•Fort Worth, TX

12d•$97,530 - $146,290•Onsite

About The Position

Caterpillar's Field Service Specialist provides first-line support, coordinates service activities, and leads problem-resolution efforts for selected products and services, with a strong emphasis on prior GCM large gas engine experience. The role supports Caterpillar and MaK medium-speed engines used in marine, oil and gas, and electric power applications. Work combines onsite office and field assignments, with travel of up to 75% and onsite work five days a week. The position may be based in Miramar, Florida; Houston, Texas; Irving, Texas; or Fort Worth, Texas. Relocation is available; visa sponsorship is not available. Weekday schedules are at least eight hours per day, typically 7:00 a.m.–3:30 p.m. Field service assignments are at least 12 hours per day, typically 6:00 a.m.–6:00 p.m.; actual hours may extend beyond 12 hours depending on job requirements. Overtime may be available based on business needs but is not guaranteed.

Requirements

Strong emphasis on prior GCM large gas engine experience.
Knowledge of customer focus and ability to use customer needs and satisfaction to develop customized solutions.
Knowledge of data gathering and analysis tools, techniques, and processes, and ability to synthesize information from varied sources.
Knowledge of decision-making and critical-thinking processes and ability to reach productive decisions based on informed judgment.
Understanding of effective communication concepts and ability to transmit, receive, and interpret information effectively.
Knowledge of problem-solving approaches and ability to apply them to diverse situations.
Ability to travel up to 75%.
Ability to work onsite five days a week and perform field assignments with schedules of at least 12 hours per day.

Nice To Haves

Minimum of 5 years of industry experience.

Responsibilities

Disassemble, inspect, and document marine and petroleum engines and major engine subsystems.
Rebuild engines and engine components to OEM specifications, verifying clearances, tolerances, and performance requirements.
Troubleshoot mechanical, fuel, air, lubrication, cooling, and aftertreatment systems to identify failure root causes.
Diagnose and troubleshoot engine electrical and electronic control systems, including sensors, wiring harnesses, ECUs, and CAN-based networks.
Perform failure analysis on failed components and assemblies, identifying contributing factors such as wear, contamination, improper operation, installation errors, or environmental conditions.
Read, interpret, and apply technical documentation, service manuals, engineering drawings, service bulletins, and diagnostic procedures.
Document findings, repairs, and corrective actions in clear, concise, professional technical service reports.
Use precision measuring instruments and tools to verify component condition and rebuild quality.
Analyze engine performance data, including pressure, temperature, speed, load, fuel consumption, and emissions where applicable, and determine corrective actions.
Use OEM diagnostic software, electronic service tools, and data logging systems for troubleshooting and performance analysis.
Support quality, reliability, and continuous improvement initiatives by providing feedback on recurring failures, field issues, and product performance trends.
Work safely in shop, test cell, and/or field environments while following safety, environmental, and quality procedures.
Communicate technical findings with engineering, product support, service teams, and customers as required.
Support field service activities, commissioning, or failure investigations as needed.
Provide technical input to engineering, warranty, and product support teams to improve product reliability and serviceability.
Assist with mentoring and technical knowledge-sharing with less experienced technicians when applicable.