Field Service Representative

Schneider Electric•St. Louis, MO

2d•Onsite

About The Position

Schneider Electric’s Field Service Representatives service equipment supporting power distribution and critical power infrastructure within the U.S. Services business. They work with customers, coworkers, and third-party partners to assemble, start up, diagnose, repair, modify, and perform preventive maintenance on Schneider Electric and third-party equipment in a variety of customer-site environments. The role is site-based, with most work performed at customer sites, occasional nonstandard hours, and a 40-hour weekly guarantee plus overtime. Regional travel and sometimes countrywide travel, including overnight travel by vehicle or air, may be required. Schneider Electric provides direct product training and training on the digital and physical tools used in the role, along with service vehicles, tools, uniforms, mobile devices, and laptops. During the first 180 days, the employee attends eight weeks of in-person training at the company’s training facility in Dallas, Texas, with expenses paid. Online training, local mentorship, and on-the-job onboarding follow. The position involves frequent strenuous physical tasks and working in varied environmental conditions, including heat, cold, rain, and dust.

Requirements

Associate’s degree, trade/vocational certification, military training, or similar experience in an electrical-related discipline.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and related supply-circuit components.
At least 2 years of field-service repair and customer-service experience with UPS systems, power distribution and switchgear, automatic transfer switches, power distribution units, or electrical, electromechanical, or electronics-related equipment.
At least 2 years of experience in Field Services or equivalent industry experience.
Good safety practices and adherence to company safety procedures and policies, including lockout/tagout and timely completion of safety training.
Safe driving and vehicle-operation skills.
Skill using test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
Ability to perform strenuous physical tasks, including bending, stooping, and lifting and carrying items weighing up to 40 pounds.
Ability to work outdoors in varied environmental extremes such as heat, cold, rain, and dust.
Ability to stand for extended periods, including while working in small confined spaces.
English proficiency sufficient to communicate with customers and team members.
Basic computer and systems skills, including Microsoft Outlook, Teams, Word, and Excel, and ability to use company digital tools and resources.

Nice To Haves

NFPA-70E or OSHA experience.

Responsibilities

Perform pre-site work, equipment startup, repair, preventive maintenance, and field modifications.
Troubleshoot and resolve problems with customers, electricians, sales partners, technical support, and District Service teams.
Complete field service reports, expense reports, preventive maintenance documentation, and startup data sheets.
Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
Continuously learn and train on products in the field and in the classroom.
Travel regionally or countrywide to support customers, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management on larger system start-ups.
Collaborate with larger teams of Field Service Representatives and Project Managers on higher-complexity projects.
Act on behalf of the District Service Manager to resolve operational issues when required.
Follow company safety procedures and programs, identify workplace hazards, and report safety matters, incidents, and near misses.