Field Service Representative - New York

Schneider Electric•UNAVAILABLE, New York

2d•Onsite

About The Position

The Field Service Representative works within Schneider Electric’s U.S. Services business, servicing equipment that supports power distribution and critical power infrastructure. The role involves assembly, startup, diagnostics, repair, preventive maintenance, and field modification of Schneider Electric and third-party equipment, primarily at customer sites. The representative works with customers, electricians, sales partners, technical support, District Service teams, managers, and project teams to resolve service needs and operational issues. This is a site-based role with a 40-hour weekly guarantee plus overtime, occasional nonstandard hours, and travel throughout the region or country, including overnight travel by vehicle or air. Schneider Electric provides product and tool training, service vehicles, tools, uniforms, mobile devices, and laptops. During the first 180 days, employees attend eight weeks of in-person training in Dallas, Texas, with expenses paid, followed by online training and mentoring in their local area.

Requirements

Associate’s degree, trade/vocational certification, military training, or similar experience in an electrical-related discipline.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and the components of AC and DC supply circuits.
At least 2 years of field service repair and customer service involving UPS systems, power distribution and switchgear, automatic transfer switches, power distribution units, or related electrical, electromechanical, or electronics equipment.
At least 2 years in Field Services or equivalent industry experience.
Good safety practices and adherence to company safety procedures and policies, including lockout/tagout and completing safety training on time.
Safe driving and vehicle operation skills.
Skill in using test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
Ability to perform strenuous physical tasks, including bending, stooping, and lifting or carrying items weighing up to 40 pounds.
Ability to work outdoors in environmental extremes such as heat, cold, rain, and dust.
Ability to stand for extended periods, including while working in small confined spaces.

Nice To Haves

NFPA-70E or OSHA experience.

Responsibilities

Perform pre-site work, equipment startup, repair, preventive maintenance, and field modifications.
Troubleshoot and solve problems with customers, electricians, sales partners, technical support, and District Service teams.
Complete field service reports, expense reports, preventive maintenance documentation, and startup data sheets.
Work with a Manager and/or Regional Service Director to resolve complex escalated issues.
Participate in ongoing product learning and training in the field and classroom.
Travel for local, regional, or countrywide customer support, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management on larger system startups.
Work with larger FSR teams and Project Managers on higher-complexity projects.
Act on behalf of the District Service Manager to resolve operational issues as required.
Follow company safety procedures, identify workplace hazards, and report safety matters, incidents, and near misses.

Benefits

Flexible work arrangements
Paid family leaves
401(k) with match
Well-being programs
12 holidays per year
15 days of paid time off per year
Military leave benefits
Medical insurance
Dental insurance
Vision insurance
Basic life insurance
Member reward points for medical benefits
Benefit Bucks
Company share ownership
Base salary and short-term incentives
Volunteer leave
Learning and development resources, including the Schneider Career Hub and Coursera
Eight weeks of in-person training in Dallas with expenses paid
Local-area mentor and on-the-job training