Senior Field Service Engineer - New York City

Danaher Corporation•New York, NY

3d•$45 - $50•Remote

About The Position

The Senior Field Service Engineer for Leica Biosystems independently delivers installation, preventative maintenance, troubleshooting, and repair support for Leica Biosystems diagnostic solutions. The role applies advanced technical expertise to address complex customer and instrument challenges, support optimal instrument performance, maximize customer uptime, and maintain reliable diagnostic workflows. This position is part of the Service Organization and works remotely within an assigned territory as part of the Field Service Team. It reports to the Regional Field Service Manager and supports service excellence across the territory. The role also serves as a technical resource to customers and less experienced Field Service Engineers, collaborating with technical support, applications, commercial teams, and service leadership to improve customer outcomes. The role requires up to 90% domestic and occasional international travel by air and/or vehicle, including overnight stays. It requires a valid driver’s license with an acceptable driving record and the ability to lift up to 50 pounds unassisted, along with standing, walking, sitting, squatting, kneeling, using stairs, and reaching.

Requirements

Associate’s degree with 3+ years of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience.
Demonstrated experience troubleshooting and repairing complex mechanical, electromechanical, electronic, laboratory, medical device, or instrumentation systems.
Ability to work independently across customer sites, manage competing priorities, communicate technical information effectively, and drive customer satisfaction, instrument performance, and uptime.
Ability to travel up to 90% by air and/or vehicle, including overnight stays; travel is primarily domestic and may occasionally be international.
Valid driver’s license with an acceptable driving record.
Ability to regularly lift, move, slide, raise, and/or place up to 50 pounds unassisted; stand, walk for prolonged periods, sit, squat, kneel, ascend and descend stairs, and reach with hands and arms.

Nice To Haves

Experience supporting histology, pathology, clinical diagnostics, medical device, biomedical, laboratory, or scientific instrumentation environments.
Experience supporting complex diagnostic instruments, laboratory automation, advanced electromechanical systems, or other customer-facing technical environments.
Experience coaching peers, supporting customer training, supporting technical escalations, or helping resolve complex service challenges.

Responsibilities

Independently diagnose, troubleshoot, repair, and maintain Leica Biosystems diagnostic solutions, applying advanced technical expertise to resolve complex customer and instrument challenges.
Manage service execution within the assigned territory, prioritizing customer needs, identifying root causes, implementing effective solutions, and ensuring optimal instrument performance, customer uptime, and compliance with quality standards.
Support escalations and serve as a technical resource to customers and less experienced Field Service Engineers by sharing expertise and identifying recurring issues and trends.
Partner with technical support, applications, commercial teams, and service leadership to implement sustainable solutions and improve customer outcomes.