Senior Field Service Engineer - New York City

Danaher•New York, NY

2d•Remote

About The Position

The Field Service Engineer II for Leica Biosystems independently delivers installation, preventive maintenance, troubleshooting, and repair support for Leica Biosystems diagnostic solutions. The role applies advanced technical expertise to resolve complex customer and instrument challenges, maintain optimal instrument performance, maximize customer uptime, and support reliable diagnostic workflows. This position is part of the Service Organization and Field Service Team, works remotely from home within the assigned territory, and reports to the Regional Field Service Manager. It requires up to 90% domestic and occasional international travel by air and/or vehicle, including overnight stays. The role also involves physical activities such as lifting up to 50 pounds, prolonged standing and walking, sitting, squatting, kneeling, using stairs, and reaching. The position offers an hourly range of $45.00–$50.00 and is eligible for bonus or incentive pay. The company describes its benefits as including paid time off, medical, dental, and vision insurance, and a 401(k), subject to eligibility.

Requirements

Associate’s degree and at least 3 years of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience.
Demonstrated experience troubleshooting and repairing complex mechanical, electromechanical, electronic, laboratory, medical device, or instrumentation systems.
Ability to work independently across customer sites, manage competing priorities, communicate technical information effectively, and drive customer satisfaction, instrument performance, and uptime.
Ability to travel up to 90% by air and/or vehicle, including overnight stays; travel is primarily domestic and may occasionally be international.
Valid driver’s license with an acceptable driving record.
Ability to regularly lift, move, slide, raise, and/or place up to 50 pounds unassisted.
Ability to stand, walk for prolonged periods, sit, squat, kneel, ascend and descend stairs, and reach with hands and arms.

Nice To Haves

Experience supporting histology, pathology, clinical diagnostics, medical device, biomedical, laboratory, or scientific instrumentation environments.
Experience supporting complex diagnostic instruments, laboratory automation, advanced electromechanical systems, or other customer-facing technical environments.
Experience coaching peers, supporting customer training or technical escalations, or helping resolve complex service challenges.

Responsibilities

Independently diagnose, troubleshoot, repair, and maintain Leica Biosystems diagnostic solutions, resolving complex customer and instrument challenges.
Manage service execution across the assigned territory by prioritizing customer needs, identifying root causes, implementing solutions, and ensuring instrument performance, customer uptime, and compliance with quality standards.
Support escalations and serve as a technical resource to customers and less experienced Field Service Engineers.
Share technical expertise, identify recurring issues and trends, and partner with technical support, applications, commercial teams, and service leadership to implement sustainable solutions and improve customer outcomes.
Deliver installation and preventive maintenance support for diagnostic solutions.