Field Service Technician - Communications - New York City
About The Position
As a Field Service Technician, you will provide onsite technical service and support for Stryker Communications products within an assigned territory. You will work directly with healthcare customers to investigate, troubleshoot, repair, and resolve complex technical issues while delivering a high level of customer service. The role involves medical technology and equipment including Video/Audio Integration platforms, Advanced LED Surgical Lights, Medical Equipment Management Systems, networking systems, and Surgical Tables. Technicians work independently, with guidance from a Team Lead and/or RISM, and use established procedures and critical problem-solving skills to identify and resolve equipment issues. The role requires exercising the independence and authority needed to ensure quality and compliance requirements are met, and making decisions that may affect immediate operations and, in some cases, the broader organization.
Requirements
- Two years of installation or production line experience with Stryker Communications, or 2–3 years of industry experience with relevant field service experience.
- High school diploma or GED.
- Effective interpersonal and communication skills.
- Ability to communicate effectively with surgeons, hospital staff, nurses, and biomedical personnel.
- Ability to prioritize issues.
- Computer literacy, including functional use of Microsoft Office, Excel, and Word.
- Ability to learn new systems and technologies quickly.
- Basic electronic and mechanical aptitude.
- Skill in cable termination for standard digital and analog industry connectors.
- Knowledge of video, audio, and data communications systems.
- Knowledge of operating room etiquette and basic hospital procedures.
- Valid driver's license.
- Ability to review printed materials and demonstrated fine motor skills.
- Ability to use sophisticated test and office computer equipment, including a calculator, PC, telephone, and broadcast test and measurement equipment.
- Ability to work with large pieces of equipment and meet the stated heavy-work requirements.
Responsibilities
- Perform field service, troubleshooting, repairs, maintenance, and quality checks on Stryker Communications equipment at customer sites.
- Follow written procedures for mechanical, electrical, and electronic systems.
- Manage service calls from the initial issue through resolution and maintain accurate technical and quality documentation.
- Partner with Operations, R&D, and internal teams to troubleshoot and resolve complex technical challenges.
- Communicate effectively with customers and healthcare professionals, including hospital biomedical and nursing staff.
- Provide onsite training to new employees and, when needed, hospital staff on equipment and technical processes.
- Support post-market surveillance activities and appropriately escalate issues that may require FDA notification or MDR reporting.
- Maintain compliance with company policies, quality systems, and required ComplianceWire training.
- Keep leaders and team members informed of significant issues, risks, and technical challenges.
- Ensure quality and compliance requirements are met while exercising appropriate decision-making authority.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
