Field Service Technician - Communications - New York City
About The Position
As a Field Service Technician, you will provide onsite technical service and support for Stryker Communications products within an assigned territory. You will work directly with healthcare customers to investigate, troubleshoot, repair, and resolve complex technical issues while delivering a high level of customer service. The role involves working with Video/Audio Integration platforms, Advanced LED Surgical Lights, Medical Equipment Management Systems, networking systems, and surgical tables. Technicians work independently, with guidance from a Team Lead and/or RISM, and use established procedures and critical problem-solving skills to identify and resolve equipment issues. The position is field-based and requires 70% travel.
Requirements
- 2 years of installation or production line experience with Stryker Communications, or 2–3 years of industry experience with relevant field service experience.
- High school diploma or GED.
- Effective interpersonal and communication skills.
- Ability to communicate effectively with surgeons, hospital staff, nurses, and biomedical personnel.
- Ability to prioritize issues.
- Computer literacy.
- Functional knowledge of Microsoft Office, including Excel and Word.
- Ability to learn new systems and technologies quickly.
- Basic electronic and mechanical aptitude.
- Skill in cable termination of standard digital and analog industry connectors.
- Knowledge of video, audio, and data communications systems.
- Knowledge of operating-room etiquette and basic hospital procedures.
- Valid driver's license.
- Ability to review printed materials and demonstrated fine motor skills.
- Ability to use sophisticated test and office computer equipment, including a calculator, PC, telephone, and broadcast test and measurement equipment.
- Ability to work with large pieces of equipment.
- Ability to exert up to 50 pounds of force occasionally, up to 10 pounds frequently, and a negligible amount constantly to move objects.
Responsibilities
- Perform field service, troubleshooting, repairs, maintenance, and quality checks on Stryker Communications equipment at customer sites.
- Follow written procedures for mechanical, electrical, and electronic systems.
- Manage service calls from initial issue through resolution and maintain accurate technical and quality documentation.
- Partner with Operations, R&D, and internal teams to troubleshoot and resolve complex technical challenges.
- Communicate effectively with customers and healthcare professionals, including hospital biomedical and nursing staff.
- Provide onsite training to new employees and, when needed, hospital staff on equipment and technical processes.
- Support post-market surveillance activities and appropriately escalate issues that may require FDA notification or MDR reporting.
- Maintain compliance with company policies, quality systems, and required ComplianceWire training.
- Keep leaders and team members informed of significant issues, risks, and technical challenges.
- Exercise the independence and authority needed to ensure quality and compliance requirements are met, making decisions that may affect immediate operations and, in some cases, the broader organization.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
