Field Service Representative - Secure Power/Electronic

Schneider Electric•UNAVAILABLE, UNAVAILABLE

4d•Onsite

About The Position

Schneider Electric is hiring a Field Service Representative in its U.S. Services business to service equipment supporting power distribution and critical power infrastructure. The role involves assembling, starting up, diagnosing, repairing, modifying, and performing preventive maintenance on Schneider Electric and third-party equipment, primarily at customer sites. The position is site-based and includes occasional nonstandard hours, a 40-hour work guarantee, and overtime. Regional and nationwide travel may be required, including overnight travel by vehicle or air. The company provides direct product training and training on the digital and physical tools used in the role, as well as a service vehicle, tools, uniforms, mobile devices, and a laptop. During the first 180 days, employees attend eight weeks of in-person training at Schneider Electric’s facility in Dallas, Texas, with expenses paid. After training visits, employees continue online learning and receive on-the-job training from a local mentor. The work can involve strenuous physical activity, including bending, stooping, lifting and carrying items up to 40 pounds, extended periods of standing, and working in confined spaces and outdoor environmental extremes such as heat, cold, rain, and dust.

Requirements

Associate’s degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and AC and DC supply circuit components.
At least 2 years of field service repair and customer service involving UPS systems, power distribution and switchgear, seamless automatic transfer switches, power distribution units, or electrical, electromechanical, or electronics-related equipment.
At least 2 years in Field Services or equivalent industry experience.
Good safety practices and adherence to company safety procedures and policies, including lockout/tagout and timely completion of safety training.
Safe driving and vehicle operation skills.
Skill in using test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operating manuals.
Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
Ability to perform strenuous physical tasks, including bending, stooping, and lifting and carrying items up to 40 pounds.
Ability to work outdoors in heat, cold, rain, and dust; stand for extended periods; and work in small confined spaces.
English proficiency sufficient to communicate with customers and team members.
Basic computer skills, including Microsoft Outlook, Teams, Word, and Excel, and ability to navigate company digital tools and resources.

Nice To Haves

NFPA-70E or OSHA experience.

Responsibilities

Perform pre-site work, equipment startup, repair, preventive maintenance, and field modifications.
Troubleshoot and solve problems in collaboration with customers, electricians, sales partners, technical support, and District Service teams.
Complete field service reports, expense reports, preventive maintenance records, and startup data sheets.
Work with a Manager and/or Regional Service Director to resolve complex escalated issues.
Continue product learning and training in the field and in the classroom.
Travel to support regional or nationwide customer needs, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management on larger system start-ups.
Collaborate with larger teams of Field Service Representatives and Project Managers on higher-complexity projects.
Act on behalf of the District Service Manager to resolve operational issues as required.
Follow company safety procedures and policies, identify hazards, and report safety matters, incidents, and near misses to management or a safety representative.