Manager, Field Safe and Secure

Carvana•Chesterfield, VA

1d•Onsite

About The Position

The Field Safe & Secure Manager leads the Safe and Secure Team at one or more designated facilities and implements enterprise safety and security programs. This field-based role supports associate and site safety, physical security, inventory control, crisis management, business continuity, and related technology and processes. The manager works closely with facility leadership, enterprise and market teams, operational partners, and third-party vendors to identify risks, implement solutions, and maintain an effective, secure environment. The position reports directly to a Regional Associate Director or Senior Manager, Field Safe & Secure, and requires 10% domestic travel. The role includes day-to-day team leadership, hiring and onboarding, coaching, scheduling, program implementation, investigations, reporting, project support, and engagement with local emergency and law-enforcement partners. Success is measured through theft and vehicle damage losses, facility and vendor security spending, claims, team engagement and turnover, and promotable candidates.

Requirements

At least 5 years of Safe and Secure leadership experience; distribution, warehousing, and fulfillment experience is preferred.
At least 3 years of direct team supervision and management experience.
Excellent verbal and written communication skills.
Strong analytical and data-driven skills.
Experience investigating and resolving theft and fraud issues.
Exceptional organizational skills, attention to detail, and ability to prioritize multiple tasks.
Ability to help create, develop, and implement process improvements.
Knowledge of how to use Microsoft systems.
Ability to read, write, speak, and understand English.
Must promote the company culture and mission to employees, vendors, clients, and business partners.
Must pass a complete background check; the role is not eligible for visa sponsorship.

Nice To Haves

Bachelor’s degree from an accredited college or university.
Experience implementing risk mitigation programs to improve company profitability in collaboration with partners in a complex business environment.
Experience working with diverse stakeholders in a changing, rapid-growth environment with tight deadlines, while demonstrating initiative, flexibility, and collaboration.
Crisis management leadership experience.
Experience leading OSHA Program implementation in a distribution, warehousing, or fulfillment environment.
OSHA 10 Hour Training Certification.

Responsibilities

Lead the facility Safe and Secure Team, including recruiting, hiring, onboarding, setting expectations, coaching, problem solving, and maintaining effective schedules.
Build working relationships with Facility Leadership Teams and provide support on associate and site safety, physical security, inventory control, crisis management, and business continuity.
Integrate enterprise Safe and Secure Program elements into daily operations, identify risks proactively, and work with partners to implement solutions.
Monitor vehicles assigned to and in transit to facilities with Inventory Control teams; research and track exceptions, manage stolen vehicle reporting, and lead related inquiries with appropriate partners.
Work with the Safe and Secure Team and third-party vendors to maintain gate and access-point controls and ensure security technology is functioning and used effectively.
Manage facility card access and coordinate with Safe and Secure Technicians to ensure timely badge issuance and appropriate building access.
Conduct daily production walks, document issues, provide immediate solutions, support associate training, and work with facility leadership on improvement plans for recurring or large-scale risks.
Lead implementation of new-hire Safe and Secure training and support EHS protocols through training, coaching, site assessments, improvement plans, and recognition.
Actively participate in identifying and resolving issues affecting the Safe and Secure Program.
Track and report key performance indicators and exception-based reporting; work with Risk and Operations to collect, store, and organize relevant data and identify trends and root causes.
Support market-level project management for key initiatives and, when directed, address Safe and Secure issues at nearby facilities.
Ensure internal and external theft and fraud inquiries are properly conducted in partnership with HR and relevant operating departments.
Represent Carvana in the local community with police, fire, prosecuting offices, and emergency management agencies.
Foster productive relationships with applicable company departments and exercise discretion with confidential and sensitive personnel information.
Perform other duties as assigned.