Manager, Safe and Secure Operations Center

Carvana • Tempe, AZ

4d • Onsite

About The Position

The Safe & Secure Operations Team (SSOT) helps to keep our 20,000+ associates, who work at our 200+ various locations, Safe and Secure every day. The Safe & Secure Operations Team develops our physical security strategy, technology, remote processes, and ensures each site is prepared to deliver a Safe & Secure environment from day one of operations. Our technology is the foundation upon which we strive to create efficiency. This technology also fuels our Remote Operations Center (ROC). The ROC leverages data to monitor our sites both proactively and reactively to provide risk mitigation and crisis management support.
This position is responsible for the success of our Remote Operations Center, as well as the programs and services it provides to the organization. Candidates must be comfortable working in a highly complex, fast paced, and collaborative culture. Leveraging their strong knowledge of physical security protocols and technology, the Manager of the ROC will oversee a team of coordinators to ensure the needs of our fast growing business are met.

Requirements

• Bachelor’s degree from an accredited college or university (ideally in business, finance or criminal justice).
• 5+ years of experience working in the security industry, preferably in a ROC/SOC/GSOC environment.
• 2+ years of people leadership experience.
• Global perspective and the ability to build effective networks.
• Strong interpersonal and communication skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Self-starter’s mentality.
• Proficiency in MS Office, MS Project, Google Suites, and Tableau.
• Must be able to read, write, speak, and understand English.

Nice To Haves

• Master’s Degree from an accredited graduate school or university (preferably in business, finance, or security).
• Experience performing threat and vulnerability assessments.
• Budgetary experience.
• Experience using Genetec, DataMinr, Everbridge, DNA fusion.
• Experience supporting security functions at remote sites.
• Advanced understanding of security technology.

Responsibilities

• Lead and develop ROC staff and other members of the security operations team to meet individual and departmental goals.
• Oversee and ensure the effectiveness and continued improvement of all aspects of ROC operations, emergency coordination and response.
• Work with Safe and Secure Senior Leaders to develop and maintain critical administrative and emergency response/coordination procedures.
• Manage multiple projects to create new services, improve existing procedures, or implement solutions to improve ROC efficiency and company-wide safety initiatives.
• Maintain the ROC’s high level of expectations and key performance indicators, by measuring results against standards; and making necessary adjustments.
• Develop and coordinate training for ROC staff including new hire training, ongoing development, training exercises, and drills.
• Maintain visibility and ownership of all systems monitored by the ROC, and coordinate with internal customers to establish and meet expectations.
• Gather, maintain, and analyze data to identify potential threats/vulnerabilities and improve the ROC’s performance.

Benefits

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager