Manager, Safe and Secure Operations Center

Carvana • Tempe, AZ

3d • Onsite

About The Position

The Manager of the Remote Operations Center (ROC) is responsible for the success of the center and the programs and services it provides to Carvana. The Safe & Secure Operations Team supports the safety and security of more than 20,000 associates across more than 200 locations by developing physical security strategy, technology, and remote processes, and ensuring sites are prepared to provide a safe and secure environment. The ROC uses data to monitor sites proactively and reactively and provide risk mitigation and crisis management support.

The manager oversees ROC coordinators and other security operations staff, ensuring the needs of a fast-growing business are met. The role requires comfort working in a complex, fast-paced, collaborative culture and strong knowledge of physical security protocols and technology. The position is onsite in Tempe, Arizona, with a Monday–Friday schedule of 8:00 a.m. to 5:00 p.m.; occasional night and weekend support is needed.

Requirements

• Bachelor’s degree from an accredited college or university; ideally in business, finance, or criminal justice.
• At least 5 years of experience in the security industry, preferably in a ROC, SOC, or GSOC environment.
• At least 2 years of people leadership experience.
• Global perspective and ability to build effective networks.
• Strong interpersonal and communication skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Self-starter mentality.
• Proficiency in MS Office, MS Project, Google Suites, and Tableau.
• Ability to read, write, speak, and understand English.
• Must pass a complete background check.

Nice To Haves

• Master’s degree from an accredited graduate school or university, preferably in business, finance, or security.
• Experience performing threat and vulnerability assessments.
• Budgetary experience.
• Experience using Genetec, DataMinr, Everbridge, or DNA Fusion.
• Experience supporting security functions at remote sites.
• Advanced understanding of security technology.

Responsibilities

• Lead and develop ROC staff and other security operations team members to achieve individual and departmental goals.
• Oversee and continually improve ROC operations, emergency coordination, and response.
• Work with Safe and Secure senior leaders to develop and maintain administrative and emergency response and coordination procedures.
• Manage projects to create services, improve procedures, and implement solutions that improve ROC efficiency and company-wide safety initiatives.
• Maintain ROC performance expectations and key performance indicators, measure results against standards, and make necessary adjustments.
• Develop and coordinate ROC staff training, including new-hire training, ongoing development, exercises, and drills.
• Maintain visibility and ownership of systems monitored by the ROC, coordinating with internal customers to establish and meet expectations.
• Gather, maintain, and analyze data to identify potential threats and vulnerabilities and improve ROC performance.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payments, vehicle discounts, pet benefits, and other perks.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotion-from-within culture, start-up atmosphere, and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager